Grant Bennet-Alder wrote:
What gets deleted is determined by Community Hosts, who are not required to have deep technical expertise in the area under discussion, and have NO responsibilities for current Apple products, other than the forum itself.
Posts are deleted If and only if they violate:
Apple Support Communities Terms of Use
You agreed to abide by those terms when you signed up. To eliminate the mystery, perhaps you should skim them again.
-------
What you appear to be seeking is to have Mac Hardware Engineers (who work on supporting MacBook Pro) following along as you write. That is NOT happening here.
Those guys are far too busy helping Apple develop cutting edge products and keeping Macs working properly to follow threads like this one.
I have skimmed the document. As you have pointed out the Community Hosts are a random collection of random talents and personalities. When such subjectivity is applied to the reading of that document, any comment can be excluded.
Are these the facts? You make the regulation, implement the regulation, judge compliance of your regulations and administer penalities according your judgement.
What power does one person buying one or two products have in getting Apple to change the course of its ship, when Apple can spend $350 billion on one project while conducting its current business? You know the answer is ZERO. United, as happened in the pending class action suit a few years ago, us single buyer have some sway, we are the snow flakes that cause avalanches. We can caused the warranty extention program, that was not a benevolent act on Apples part.
How we are being treated by Apple is a technical issue, it does affect how our equipment functions. How to influence Apple when Apple holds most of the cards is a technical problem. There are "Hosts" with, no expertise on this subject, intervening in discussions who consistently stir the pot contrary to good and reasonable sense.
You opened this door with your comment (attached above). The kind of censoring going on this discussion is the kind of thing that happened in the Sanford prision guard, prisoner experiment. The experiment verified that power corrupts and absolutely power corrupts absolutely, the experiment was shut down and never attempted again because of that human frailty.
When an Apple customers says my computer does not work and for 7 years other people are reporting the same issue with the same computer there is a good chance, based on my over 40 years of electronic design experience, over 20 as a Test Engineer, that there is a design problem. The fact that for 7 year the consistent fix is associated with one part is strong evidence of a design problem. That fact that Apple extended its warranty period and used components that were manufactured at the same time as production components and is now using them as replacement parts and they also fail at abnormally high rates strongly suggests there is a design problem, a Ford Pinto gas tank.
No one is fooled by Apple running the clock out with its extended warranty followed closely by no further support of the product we bought.
There are 5 parts to the first ammendment speech, press, church, assembly and petition. They are there because the common technique for controlling people is silencing them. The kind of abritrary censoring that has occured often over the last 7 years on this discussion is an example of Apple, through its minions, silencing its customers to protect their budget because of a fault they created. Does that seem fair to you? We are using the technology we have at hand to solve that issue.
How would you solve this problem?