Previous 1 32 33 34 35 36 Next 12,806 Replies Latest reply: Apr 18, 2015 10:31 AM by Richard Liu Go to original post Branched to a new discussion.
  • Kerplunk67 Level 1 Level 1 (5 points)

    I'm not sure the blue screen tint and hardware failures are related. I have a new motherboard installed and still get the blue tint with the discreet graphics. I also have issues with the Mbp waking from sleep.

    I have found however that logging out and logging back in fixes both problems, and they tend to stay fixed for a few months.

  • Doboli Level 1 Level 1 (0 points)

    Same problem with my MBP 15 inches i7

     

    I hope apple will fix this

     

    Regards

     

    DobOli

  • cjavierin Level 1 Level 1 (0 points)

    I have an early 2011 MacBook Pro (2.2 GHz Intel Core i7, 8 GB 1333 MHz DDR3 memory) running OS 10.8.2.

    My temporary cheap solution for me was, deactivate the discrete card, using gfx card status...

    I really hope i don't have to replace the logic board, i'm out of warranty.

     

    Too many users are having the same problem,

    APPLE MUST DO SOMETHING!!!

  • BrycefromChina Level 1 Level 1 (0 points)

    Apple Genius will ask you to replace the logic board and it will cost more than 500$.But they can not find anything wrong with the hardware.They did this to me.

  • marcelonuc Level 1 Level 1 (0 points)

    WOW! I didnt know about this thread, I am from Ecuador I bought the early 2011 MBP in the US in march of that year, and everything started to go to **** with this machine in july of this year, but here in my country there is no an Apple Oficial retail store, so the technicians here couldnt fix it, also i am out of warranty.

    In August my machine was totally damaged, it couldnt boot it just stayed in a grey screen, but just yesterday I thought to try one more time, and the dvd booted and reinstall the OS and I could use my MBP again, I though I was lucky but today I visit this page (this link crashed my computer) and my mbp freezed and I thought that it was broken again. But then I tried again to boot and it did, visit the page and freezed again, then I realized that something was up with the GPU because that page was really heavy to load. So I installed GFXcardstatus and the page load with the integrated but crashed with the dedicated. So now Im back with my mbp but with the intel 3000HD, but at least I can use.

    With all this I am reallly dissappointed with apple, in my office we've had Apple macs since 1996 and each one have lasted more than 5 years. When I bought the mbp I was hoping to use this machine for a long time, I even put a SSD with a caddy combo for more storage, now Im back with my desktop PC.

    Im glad(I think) to have found this thread because I thought I was the only one having this problem, I hope something good can came up with this.

    Sorry for the long post but I needed to write my story haha. and sorry for my bad english.

  • maiku Level 2 Level 2 (190 points)

    I'm back from my Genius Bar appointment. Here's what happened... The guy at the Genius Bar tried the recovery boot and booting from the local network with no luck, he ran the hardware test and there were green checkmarks on everything, including the graphics card and monitor. I told him about the story I saw on Apple Insider that reported many users with an early 2011 MacBook Pro were having problems after the latest update. He seemed unimpressed and said, "I have this same model, I updated to 10.8.5 and mine works fine". OK whatever, so out a poll of two people there's a 50% failure rate. Not exactly something to brag about, lol.

     

    Then he tried booting to a previous version, OS X 10.8.4 (I was updating to 10.8.5 when this happened.)  It wouldn't boot to 10.8.4, so he says, "see it's a hardware problem". He said it would be a flat rate of $310 to fix it and three to five days to get it back. He said it he wanted to run some diagnostics before he shipped it out and I asked them to call me before it was shipped. Also, he wanted my login info, which I though was weird. Why do they need my login info to fix a hardware problem?

     

    One thing he did say before I left is that if Apple starts a repair program, I would get refunded the cost of the repair, so there's that.

     

    I believe that 10.8.5 killed my graphics card. The problems started when I was rebooting from the update and when it wouldn't boot, my MBP go so extremely hot that something must have gotten fried. My guess is a software problem that lead to the hardware failure. I'll post an update when I know more.

  • Neshill Level 1 Level 1 (10 points)

    Bear in mind that important events, such as a OS update, often spark reactions such as "that thing certainly was at fault". In my case, people complained that a SMC firmware update in january was the culprit, only problem is, my issues started 3 days before the SMC update came out.

     

    It was common with consoles such as the Xbox 360 that people would blame a popular game such as Halo for the hardware failure, where it was just a case of a common event and increased number of users who have a chance to experience the side-effects of an original hardware fault merely because they could associate it with a certain event.

     

    In truth, if the culprit is bad solder or a faulty chip, it can basically happen anytime. We did a lot of talking on this thread before on trying to find a common cause, but it always boils down to a hardware problem that occurs at random under regular use of the laptop. Some people used external monitors, some people have custom RAM, some custom SSDs, we ruled out all of these as common causes.

     

    So as happy as I would be to to say 10.8.5 did it, it's as likely that 10.8.4. did it, 10.7., or any SMC update

  • ToddBradley Level 1 Level 1 (15 points)

    maiku wrote:

     

    Then he tried booting to a previous version, OS X 10.8.4 (I was updating to 10.8.5 when this happened.)  It wouldn't boot to 10.8.4, so he says, "see it's a hardware problem". He said it would be a flat rate of $310 to fix it and three to five days to get it back. He said it he wanted to run some diagnostics before he shipped it out and I asked them to call me before it was shipped. Also, he wanted my login info, which I though was weird. Why do they need my login info to fix a hardware problem?

     

    For what it's worth, this sounds exactly like my story, and similar to lots of other stories here. A few thoughts:

    1. They always ask for your root password. If you don't like giving it out, make a test account with no password or a throwaway password before you ever take your computer in to the Genius.
    2. Don't be surprised if it takes a few iterations of this to finally fix the problem. I went through exactly what you wrote three times. Yes, in the course of a month I went through three main logic boards. Apple service is extremely bad about thoroughly testing to make sure the replaced main logic board actually fixes the problem.
    3. They have a special diagnostics program that checks the discrete GPU, and if that passes they consider the problem fixed. But that diagnostics program passed two different times on mine when the problem wasn't really fixed. On the next-to-last fix for me, the problem could be reproduced by simply booting the laptop and turning off the GPU power saving mode through the preferences panel. Within 5 minutes of when they handed it to me claiming it to be fixed, I caused the system to lock up right there in the store. I recommend you do the same. When you get it back, spend some time testing the fix for yourself.
  • saramwrap Level 1 Level 1 (0 points)

    Since my own MacBook Pro started have problems about 5 months ago, I've been collecting data and looking for commonalities - CPU, GPU, age of computer when problems began, OS and firmware versions, etc.  I have yet to find anything that we all have in common.  Problems began anytime from right after purchase to 2.5 years later.  All of the early 2011 MacBook Pro models, along with some of the late 2011 models, have been reported to have graphics issues - that's multiple GPUs and CPUs, in a variety of combinations.  People have been running various versions of 10.6, 10.7, and 10.8... and the timing would suggest that people have also been running different firmware versions.  No single thread to connect us or demonstrate causality.

  • maiku Level 2 Level 2 (190 points)

    Neshill wrote:

     

    Bear in mind that important events, such as a OS update, often spark reactions such as "that thing certainly was at fault". In my case, people complained that a SMC firmware update in january was the culprit, only problem is, my issues started 3 days before the SMC update came out.

     

    It was common with consoles such as the Xbox 360 that people would blame a popular game such as Halo for the hardware failure, where it was just a case of a common event and increased number of users who have a chance to experience the side-effects of an original hardware fault merely because they could associate it with a certain event.

     

    In truth, if the culprit is bad solder or a faulty chip, it can basically happen anytime. We did a lot of talking on this thread before on trying to find a common cause, but it always boils down to a hardware problem that occurs at random under regular use of the laptop. Some people used external monitors, some people have custom RAM, some custom SSDs, we ruled out all of these as common causes.

     

    So as happy as I would be to to say 10.8.5 did it, it's as likely that 10.8.4. did it, 10.7., or any SMC update

    Thanks for pointing that out. It is easy to get caught up in the emotional rollercoaster of a broken computer and blame the last thing you did. And of course I want it to be a software failure, because that seems so much cheaper to fix!

  • raids0865 Level 1 Level 1 (0 points)

    Last week my early 2011 15" MBP 2.2 Ghz just won't boot.  Apple tech said it is the graphics card and the logic board needs to be replaced for $600.  After a little over 2 years, I will be spending 1/4 the cost of the MBP for repair. Then I found this thread and realized that it is a widespread issue.  I just hope Apple will stand by their product and shoulder the cost.

  • rguerran Level 1 Level 1 (0 points)

    Same problem here with my 2011 early MBP i7 2.0 GHz 6490 gpu. After update, there were some screen glitches.

    Then, after a reboot, the machine did't boot again. Tried everything already with no success. I can only get the machine to boot when in verbose mode, and even this way the whole screen is blue and the letters are in white.

    I really hope and expect a solution from Apple. It is UNACCEPTABLE this kind of failure.

     

    C'mon Apple! Show us some customer respect and give us solution!

  • BartVader Level 1 Level 1 (0 points)

    Got my first Mac in July this year, a 2011 MBP 15" with the 6750m gpu. My problems occured after about 5 weeks of normal usage, 1 week after my warranty was ended (this shop has it's own warranty of 1 month for all used Mac's). Of course no Apple care either. So, I'm stuck with using my internal graphics card unless I want to pay half the price of the computer for a new logic board.

    So happy I found this thread though, Apple must act soon since this is a widespread problem..

    Gotta say I love my new mac anyways, but this is a HUGE letdown.

  • maiku Level 2 Level 2 (190 points)

    raids0865 wrote:

     

    Last week my early 2011 15" MBP 2.2 Ghz just won't boot.  Apple tech said it is the graphics card and the logic board needs to be replaced for $600.  After a little over 2 years, I will be spending 1/4 the cost of the MBP for repair. Then I found this thread and realized that it is a widespread issue.  I just hope Apple will stand by their product and shoulder the cost.

    To replace the video card/logicboard, my local Apple Store in FL quoted me $500 to fix it in-store, $300 to send it out. Mine's an early-2012 15" MBP.

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