Q: 2011 MacBook Pro and Discrete Graphics Card

Degger, you are cherry picking information, not looking at a trend.

And now let's keep talking about the 2011 Macbook Pro failing GPU.

We can talk about the MBP 2011 GPU issues on this thread until we are all blue in the face!

It is clear that Apple has addopted a position of denial on the matter, trying to fob off customers with all sorts of excuses like dodgy ram, non Mac software, running the machine too hard, etc. and all this does is annoy us customers even more....

Only when Apple corporate think that they may lose a larger percentage of their customers will they change their stance on this issue.

And if Apple don't, the only real option any of us have is a Reball at our own expense!

<Edited By Host>

Evil8Beezle wrote:

 

Only when Apple corporate think that they may lose a larger percentage of their customers will they change their stance on this issue.

 

Even if that really happens, it will happen in a few years, and it won't give us our macbooks back..

Reballing it is then.

I have to say after all this frustration and disappointment with Apple, I'm really hoping Windows 9 will be great, because after reballing I will not buy another mac.

here is a new victim (well it has been a while that I've been reading your discussion...)

so here I'am, from Italy, force restarting my MBP every day, forcing integrated and all this stuff...

just called the apple support and here it is between 500 and 600 euros (make the change in dollars and you'll be surprised) to change the logic board...

they also told me that Is probably impossible that if apple recognizes that are faulty machines I will get my money back...

so I really wonder what should I do...

**** Apple I use to love you first for your customer service....

<Edited by Host>

Agree with you 100%, Evil8Beezle.

<Edited By Host>

Hi Pier11,

I don't agree that it could take a few years, it could take weeks, or even only days for Apple to change their policy here. Agreed that it will take a while to fix or exchange all the machines, but I don't think years.

All that technically needs to happen is for the national and international press to run a negative PR story on Apple about this. Apple corporate then may do something immediatly over fear of the impact, or may decide to wait a few months to see if it affected sales. I can assure you that if sales dropped significantly enough, Apple corporate would reconsider their policies, as at the end of the day they are in the business of making money (As all companies are).

As for Windows 9, who knows! 

CHRISAT3 wrote:

 

here is a new victim (well it has been a while that I've been reading your discussion...)

 

so here I'am, from Italy, force restarting my MBP every day, forcing integrated and all this stuff...

 

just called the apple support and here it is between 500 and 600 euros (make the change in dollars and you'll be surprised) to change the logic board...

 

they also told me that Is probably impossible that if apple recognizes that are faulty machines I will get my money back...

 

so I really wonder what should I do...

 

we really should go legal. 5$ for each one of us and pay a lawyer...

 

**** Apple I use to love you first for your customer service....

Sadly welcome to the party CHRISAT3,

Yes it's disgusting that outside of the USA, Apple are charging more for the futile Logic Board replacement!

Can you please tell me if they admitted that this was the issue? Did they say they were aware of the problem, or did they give you the run around.

As for getting your money back: Obviously none of us can expect a full refund, as we have had about 3 years of use out of our MBP's, but we should be able to expect a significant discount on a newer product, or a proper fix like reballing with a minumim 12 month warranty.

l_e_c wrote:

 

Agree with you 100%, Evil8Beezle.

 

 

Hi I_e_c,

This article: http://appleinsider.com/articles/14/05/13/apple-remains-mum-as-complaints-mount- over-2011-macbook-pro-gpu-failures

If they plan to do a follow-up at some point, and that Apple are still not commenting on the problem.

<Edited By Host>

Hi Evil,

just for fun I pretended I dind't know what the problem was and I stsrted describing the problem...they didn't let me finish while I was speaking and they told me "it's the logic board failure and takes 3 days and around between 5/6 hundreds..."

so I believe i'm not the first one that needed support. but when I mentioned I saw this discussion thread he didn't say that it is a known problem and I have to tell u the truth I'm so disappointed and ****** off that I don't even want to spend time talking to a poor guy who opens and closes mac all day long but have no power in the company...

so I just sad bad italian words when he told me the price...

what about fixing it without replacing... does it work and who should i take it to...just to take some time and make my mb work again for a few months untill we see how Apple will take care of us

Evil8Beezle wrote:

 

I don't agree that it could take a few years, it could take weeks, or even only days for Apple to change their policy here. Agreed that it will take a while to fix or exchange all the machines, but I don't think years.

Let's make some numbers.

As of now there are about 5000 signatures, but let's say the total users affected by this issue is 50.000 users.

Apple sells about 4.5 millions macs every 3 months, or about 19 millions macs every year. Macs are only about 20%-25% of total Apple revenue, which is making tons of money with iPads and iPhones.

Even if all users affected by this issue stopped buying Apple computers, that would account only for 0.2% of revenue of 1 year of revenue for macs, and less than 0.005% of total revenue. In the grand scheme of things, 0.005% is nothing, Apple has tons of stocked cash and we all know that many users will keep using Apple hardware. Maybe because they need a mac to develop iOS apps, or maybe because they simply hate Windows more than Apple.

Of course those numbers are not real, I'm just trying to put some perspective on the scale of things.

<Link Edited By Host>

CHRISAT3 wrote:

 

Hi Evil,

 

just for fun I pretended I dind't know what the problem was and I stsrted describing the problem...they didn't let me finish while I was speaking and they told me "it's the logic board failure and takes 3 days and around between 5/6 hundreds..."

 

so I believe i'm not the first one that needed support. but when I mentioned I saw this discussion thread he didn't say that it is a known problem and I have to tell u the truth I'm so disappointed and ****** off that I don't even want to spend time talking to a poor guy who opens and closes mac all day long but have no power in the company...

 

so I just sad bad italian words when he told me the price...

 

what about fixing it without replacing... does it work and who should i take it to...just to take some time and make my mb work again for a few months untill we see how Apple will take care of us

Everyone's experience with Apple care seems to be different, and the only consistent thing is that Apple won't admit there is a flaw in the hardware design!

As for getting it fixed, I've discussed that in the last few pages of this thread, saying that the Logic Borad route is futile and a lot of people who have stumpted up the cash are on their 3rd, 4th, or 5th Logic Board. So it seems that Apple MIGHT be swapping out knackered Logic Boards, and putting knackered ones straight back in. I might be wrong, but the sheer number of replacements that are occuring, is probably beyond any stock of these that Apple would have!

The ONLY real solution is to have the GPU reballed (preferrably with LEADED solder) - However this is likely to invalidate any rights you have to a replacment/fix if Apple do a recall or fix program in the future. But as a recall probably isn't going to happen, and you obviously need your MBP to work (as we all do), a Reball is probably the way to go.

Prices vary, but expect to pay £100+ for this service. I've seen some on ebay UK for £50, but these services have no user feedback, so i wouldn't touch them. Some (for a higher price of £170) say they will also fit a new GPU, and that is probably what I would go for. Obviously I don't know about Italy, but there will be similar services...

After a reball you should be able to look forward to 12+ months of continued operation, but only time will tell and only a few Reballing services offer a 12 month warranty. PS3Specialist being one, but they are in the USA and cost $120 plus $20 postage for internal customers.

Best of luck! 

Pier11 wrote:

 

Evil8Beezle wrote:

 

I don't agree that it could take a few years, it could take weeks, or even only days for Apple to change their policy here. Agreed that it will take a while to fix or exchange all the machines, but I don't think years.

Let's make some numbers.

 

As of now there are about 5000 signatures, but let's say the total users affected by this issue is 50.000 users.

 

Apple sells about 4.5 millions macs every 3 months, or about 19 millions macs every year. Macs are only about 20%-25% of total Apple revenue, which is making tons of money with iPads and iPhones.

 

Even if all users affected by this issue stopped buying Apple computers, that would account only for 0.2% of revenue of 1 year of revenue for macs, and less than 0.005% of total revenue. In the grand scheme of things, 0.005% is nothing, Apple has tons of stocked cash and we all know that many users will keep using Apple hardware. Maybe because they need a mac to develop iOS apps, or maybe because they simply hate Windows more than Apple.

 

Of course those numbers are not real, I'm just trying to put some perspective on the scale of things.

Hi again Pier11,

I don't disagree at all over the figures, or that the current impact to Apple is small. I'm just saying that unless we try and do something against companies that choose this sort of path, we will all suffer more and more in the future.

Yes we should be realistic, but why accept that we are not going to get anywhere? It's a defeatist attitude!

<Edited by Host>

Next Victim from Germany. 2200 Euro for 15" MBP + extras and the same GPU Issue. For this money i could buy 3 Intel Notebooks.... i never buy Apple Products again, its a shame that Apple don't help customers with a problem that thousend of Users have.

 

 

So I went back extensions. I downloaded a modified extension AMD6000Controller and AMDRadeonX3000

 

 

Where i get this modfied extensions?

Hi windermerelodge

I am in talks with online tech support and have been for nearly 2 hours!  Need a resolution ASAP

<Edited By Host>