Q: 2011 MacBook Pro and Discrete Graphics Card

carl wolf wrote:

 

"after the lawsuit was filed."

There hasn't been any lawsuit filed which has anything to do with this problem.

Really?

Why are post about naming it and firm doing it deleted?

Didn't even put a link it.

Wonder why they deleted it?

Oh, yes, it doesn't excist... there is no *** filed...

Btw, haven't seen ay post vanishing so quickly.

Seems apple really is concerned about it.

Those of you who have a "bad" 2011 MacBook Pro should take a moment to read what is here...

wbmllp.com/news

Look for entry on October 28.

Today I broke my Macbook Pro.

Faulty motherboard is the cause of the damage.

My Mac is a Macbook Pro late 2011 with ATI RADEON dedicated.

The system hangs and the screen remains blank or distorted.

Apple says that I have to repeat it, but I own a 90-day warranty!

But if I change the motherboard may break again in the same way !!!!

tried to post it using the title and firm name.

Was off in a jiff...

Triggered immediately I guess...

The affected users here are not to know about it I gues....

J'ai le même problème avec mon macbook pro 15 late 2011, écran gelé. hotline Apple ne veut rien savoir. En attente solution.

There is a new policy that appears to be in effect.

I just returned from getting my 2011 15" repaired in Toronto, Canada. It was not covered by apple care, warranty or even the repair warranty for the new motherboard I put in last fall.

The apple genius I talked to confirmed that if you have replaced your motherboard for gpu issues and it fails again that apple will cover all further motherboard replacements for 5 years from the original date of purchase. Its their first move towards restitution and it bears noting and appreciating.

It doesn't fully and publicly acknowledge the manufacturing defect that seems to affects all dual gpu 2011 macbook pro's, but it does seem they are listening. The genius there did seem to know and admit to knowing about gpu failure on these machines, which is also a first. Previously in all contact with apple they refused to admit the existence of the petition, this thread or the class action suit.

I don't know if this is true for those that were repaired under applecare or warranty or if its just for those who paid for the repair out of pocket, as I did.

Apple has also reduced the replacement cost to $600 for the new motherboard, which might almost make it worth paying for in order to keep the machines working for another 2 years.

Now I just need to work the machine fairly hard and see if the new motherboard has the same issues.

good luck.

And thank you apple for taking the first step.

français ou autre pays francophone ?

je serais curieux de savoir combien de français sont, ou ont été touché, par ce problème..

pas l'impression d'en avoir vu beaucoup passer par ce forum depuis le mois de février.

Add my early 2011 MacBook Pro to the list.  Video jitters followed by automatic reboots...  The system got worse and worse and now my Mac Book Pro is unusable.

The upgrade to Yosemite makes the machine slightly more stable but the performance is now abysmal.  It is like the new OS disables the AMD Radon GPU in effected machines and forces the machine to use the builtin Intel GPU so the whole machine feels like it is running in molasses.  If the machine goes to sleep, I can not get it to wake back up (unless there is an active Time Machine backup in progress).  I usually have to reboot 20+ times to successfully get into the Finder.  Unusable!!!

There is a real problem here.  Given that almost 2 Million people have read this thread, it is serious enough that Apple needs to have a more committed response than a mere shrug of the shoulders.  I worked at Apple for seven years so this kind of inaction in the face of a real problem makes me ashamed.

would need others to get the same speech from Apple before jumping to any conclusions, anyway, sounds weird to be covered until 2016, even 2017 for some.

don't know about the price drop because it always been charged around $600 for the (in-store) logic board swap, which is way too expensive for experiencing the same problem over and over with all the trouble it causes and the time it consumes.

and personally, if they can't deal with the source of the problem, even if doing it for free, that would still not be a decent solution.

I paid $900 Cdn for the new motherboard last fall, so the $600 new price is something.

I've got one machine working now, but have another that's crashing every 5 or 10 minutes. Still deciding if its worth spending $600 on, if I do I'd probably upgrade the ram and put in an SSD, which would make it closer to $1k. It'd be a good machine but still one I'm not sure I'd trust for working on or running shows and I'm not sure its not worth just spending that $1k towards a newer machine.

So yes, I agree, its not the best solution, but its a start.

I don't doubt you at all for the news that you posted about the 5 year from date of purchase warranty for motherboards failed due to GPU related issues. You live in Canada and I was therefore wondering if that is only Canada specific. Would like to know if the same is true for U.S. and elsewhere. I will go to the Apple Store one of these days and inquire as well.

Axel F.

right, paying $300 less is good, can't disagree.

other thing about the 5 years warranty "they" told you about, some people got somewhat lucky (depends on each opinion) and got a new computer after 3 logic board swaps so that would erase any hope to get a computer replacement if they chose to do such a thing.

and since a refurbished logic board can fail again pretty quick, some hours of a few days according to some people, I don't know but this concept sounds weird to me.

we'll see if others are told as you in Canada or other countries.

"if they can't deal with the source of the problem, even if doing it for free, that would still not be a decent solution."

I completely agree. It is now weeks that my macbook is useless and I can't even send it for repair ( since I know the problem would reoccur! )

Needless to mention that they should be accounted for the time that I am wasting to follow a problem which they should have answered months ago. Their silence is embarrassing...

Hey world class fancy gadget seller, (can you hear me?) I didn't expect this kind of behavior even from a small shop!

Reporting the same issue in Brazil (bought in London). MacBook Pro 15'' Early 2011. Won't boot even in safe mode or with Internet Repair mode or with my Time Machine backup. White/grey screen and blue screen with horizontal lines. Had to pay U$725 for a new logic board.

I contacted Apple Customer Care here in Brazil but they said "they couldn't do anything and that I should have got the Apple Care 3 years warranty plan when I bought the MacBook" even though it crashed after 3 years and would be already out of the warranty.

So I had to pay more than U$700 in an Apple Authorized Service to replace my logic board in a premium equipment that I have paid almost U$3000 and stopped working in 3 years. That's not quite right, right? Hoping to get a refund or a free replacement in the future.

Yes there has been! People can and will google it up.