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I can't update iTunes. It says "The feature you are trying to use is on a network resource that is unavailable...

I can't update iTunes. It says the feature you are trying to use is on a network resource that is unavailable.

Posted on Feb 1, 2013 5:42 PM

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6 replies

Feb 1, 2013 7:14 PM in response to Swicksfelder

It says Click Ok to try again or enter an alternate path to a folder containing the installation package itunes64.msi in the box below


(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the User uploaded file "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):


http://majorgeeks.com/download.php?det=4459


(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


User uploaded file


(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I can't update iTunes. It says "The feature you are trying to use is on a network resource that is unavailable...

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