3 Replies Latest reply: Feb 2, 2013 8:13 AM by polydorus
Infiniiti Level 1 Level 1 (0 points)

My pc will not download Itunes. After some digging I have discovered that I do not have Apple Software Update, I cannot figure out how to get. I tried downloading itunes, quicktime and safari for windows. How do I get this software?

  • polydorus Level 6 Level 6 (11,950 points)

    You don't need Apple Sofware update to update iTunes.

    Download it from here:



    ASU should be installed when you install iTunes.

  • Infiniiti Level 1 Level 1 (0 points)

    I know, thats my issue, I have tried downloading from there, also tried to download quicktime and safari, I get the message 'The installation package could not be opened. Verify the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package.' The troubleshooting for this says to repair Apple Software Update but I dont have it to repair.

  • polydorus Level 6 Level 6 (11,950 points)

    The first thing to try is this user tip:



    It suggests repairing Apple Software update.

    If it is not listed under control panel>>Programs and Features then you cant try a repair.


    So if you can't repair try this:


    This problem can often be fixed with the Microsft Installer cleanup utility.


    Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.


    Google  msicuu2.exe download


    mydigitallife or MajorGeeks in the above search have a copy of version 3


    Check for malware before installing it.


    Download a fresh copy of iTunes




    Save the file on your PC.


    Now use the following method to remove iTunes and its components:




    Vista/Windows 7



    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.


    Restart your PC.


    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)


    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.


    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.


    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers


    restart your PC and try installing iTunes


    If you want Quicktime, that has to be installed separately