New laptop, iTunes won't install

hi Bastia!

a broken or missing QT is the leading cause of this error message (on itunes launch), so i reckon we're on the right track.

Interestingly it looks like Quick Time was not installed. I tried the FAQ solution on Apple site but still cannot install properly.

did you get an error message when you tried to uninstall QT or repair-install itunes? if so, what did it say? include error message numbers if you're getting any.

love, b

hi Bastia!

so you're still currently getting the "itunes has ..." message when you try to launch itunes (after the system restore)? or is something else a bit different going on now?

love, b

hi Bassa!

are you interested in trying another install? (we've got a couple of tricks for dealing with itunes installs on a PC that isn't being happy about the QT part of the installer package.)

or would you prefer to leave things for a while?

love, b

hiya!

ok, I can always do another restore if all fails.

let's hold off on the restoring just for the moment. restoring over a fresh itunes/QT install can sometimes cause additional grumpiness.

we'll start by making sure the itunes and QT have been scraped out from the PC. then we'll try a careful staged reinstall of QT and itunes.

preliminaries

download and install the Windows Installer CleanUp utility:

Description of the Windows Installer CleanUp Utility

run it and check to see if there's any leftover itunes or QuickTime installation configuration information on the PC. if you find any, remove it with CleanUp.

now use the complete uninstall instructions on the following document as a guide to a removal of any leftover itunes or QT program files:

Trouble installing iPod, iTunes, or QuickTime software in Windows

now download and save fresh copies of the standalone QT and itunes installers to your hard drive. (eventually we'll run the installs from there rather than online.)

Quicktime 7.0.4 Standalone Installer

iTunes 6.0.4.2 Installer

phased reinstall

switch off antivirus and antispyware applications prior to any of the installs

first run the QT 7.0.4 standalone install. reboot the PC.

(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

if the QT standalone install went okay, next run the itunes 6.0.4.2 install. reboot the PC.

now try launching itunes. if you get the same error message as before, first check to see if your QuickTime is launching fine or if you're getting an error message when you try to launch it.

keep us posted.

love, b

EDIT: the very moment after writing this post, i discovered that QTfW 7.1 had been released. so that link to the standalone installer may take you to one of those instead. let's go for that one, it's got security patches in it that QT 7.0.4 doesn't have.