3 Replies Latest reply: Feb 10, 2013 1:21 AM by DDrever
Barry Blanchard Level 1 (5 points)

Ii started a download of iOS 6.1 on my 2nd gen Apple TV. The status bar is about 1/4 done and seems to be frozen. Hasn't moved in 30 minutes. The status light on the box is steady white. Any suggestions on how to continue?

  • Winston Churchill Level 10 (95,844 points)

    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:


    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.


    On the other hand you may be able to simply start the update again.

  • Barry Blanchard Level 1 (5 points)

    I restarted the update from scratch and it worked. Thanks.

  • DDrever Level 1 (0 points)

    My ATV-3 froze during step 1 for more than 3 hours.   When I came back to it 36 hours later it had completed the upgrade. Just another option to try - be patient.