I am locked out of my iMac! My password does not work. I am prompted to reset the iMac password with my apple ID and that password but that does not work either. I have even gone to iforgot and reset my apple ID and password and that still does not work

First, make sure caps lock is not on.

If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe theApple ID can be used to reset your user account password.

Otherwise, boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.

When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar.

In the Terminal window, type this:

resetpassword

That's one word with no spaces. Then press return. A Reset Password window opens.

Select your boot volume if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.

Select

 ▹ Restart

from the menu bar.

You should now be able to log in with the new password, but your Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it.

I called apple support and they told me to look here for advice...

Call them back and get a senior advisor. That answer is bs. You have telephone support, if it's a new Mac. They should be helping you with this.

I have the same problem. It shakes from side to side. We had three power outages in a row and now I can't get back in using my regular password. I am on my other computer, a PC, and am able to get in. There are files on the Mac that I need by morning. This is causing major worry.

What exactly happens when you enter a password? Does the box shake side to side, or does it just disappear?

My earlier post did not appear. Only to say I missed that. But looks like you are getting some help now. (Although the post just in front looks like nonsense from a troll.)

Message was edited by: WZZZ

just tape 123456

Yes