HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates
jenni-
Level 1 (0 points)

Q: i cant get any sound/audio through my apple tv, I already updated it to the new version but now no sound, can anyone help?

I cannot get any sound through my apple tv, I have already reset, and restarted it and tried to troubleshoot the problem without success, can anyone help?

Apple TV, iOS 6

Posted on Feb 2, 2013 10:42 AM

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jenni-

Q: i cant get any sound/audio through my apple tv, I already updated it to the new version but now no sound, can anyone help?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 2, 2013 11:03 AM in response to jenni-
    Level 10 (104,526 points)
    Apple TV
    Feb 2, 2013 11:03 AM in response to jenni-

    Welcome to the Apple Community.

     

    Have you tried adjusting the "Audio Out" and the "Dolby Digital" settings in settings > audio and video? It may be worth trying several combinations of these settings, although typically it is the "Dolby Digital" setting that causes most problems for users.

     

    Have you tried playing various content sources (i.e. podcasts, music, iTunes Store video, other video etc), do you have the same problem with all types of comments? You might also check that you can see a red light at the end of your optical audio cable. Is your optical audio cable plugged straight into your sound system, or does it go through a switch or other device?