13 Replies Latest reply: Mar 23, 2014 9:20 AM by gjursek
nickyn Level 1 (0 points)

Can u fix Bluetooth for the iPhone last update made Bluetooth not work!!

  • gail from maine Level 7 (20,772 points)

    No we can't - we are not Apple - we are just users like you. Send comments to www.apple.com/feedback

     

    Cheers,

     

    GB

  • diesel vdub Level 7 (21,995 points)

    iOS update did not break Bluetooth.

     

    If you can intelligently state what specifically is not working, we might be able to assist you.

    Beyond that, try basic troubleshooting as defined in the User's Guide.

  • OhNo! Level 1 (0 points)

    3 4s phones in the family, all updated to 7.1.  Now, none are able to see new bluetooth devices.  Oddly, for my wife, hers still is paired to her factory system in her car, however, the other two phones do not see the car system (hers). In my car I have a 3rd party Bluetooth device, and all phones paired with it fine.  Not now though.  I tried resetting my phone, disablining wifi while trying to connect bluetooth, reset with power / sleep....nothing!.  Apple has clearly released an update that has issues.  Completely frustrating.

  • diesel vdub Level 7 (21,995 points)

    None of that makes iOS 7.1 the problem.  Consider this, millions of users have updated to 7.1 and not had issues.

     

    Personally I've never had an issue with any version of iOS going back to 3.0.

     

    Delete the pairings and then pair the devices again.

  • OhNo! Level 1 (0 points)

    After spending 2 hrs on the phone with Apple, they provided the following response "iOS 7.1 updates the bluetooth communications which is not backwards compatible with older Bluetooth technology". I am not about to take my 08 Honda to the dealer and ask them for a firmware upgrade. You are fortunate, others have not been. Apple blew it, end if story!

  • OhNo! Level 1 (0 points)

    Following up.  I continued to fiddle with each phone.  I have now been able to get 2 of the 3 working.  Not sure this was the exact solution, however, when I put the phones in Airplane Mode, shut them down, started the phones and took them out of Airplane mode, 2 of the 3 now can see the BT devices.  The 3rd phone is still not able to see BT devices.  Appears the only option at this point is to get a new phone.  It would appear that what Apple told me last night, about the BT backwards compatability is in fact not a true statement.

  • gjursek Level 1 (5 points)

    Airplane mode is a known workaround to resolve wireless communications issues.

     

    I would note that the Bluetooth system in my 2012 Volkswagen Passat can only be paired with one phone at a time, your Honda may or may not be the same.

     

    If the 3rd phone cannot connect to any Bluetooth devices, consider a Reset All Settings or even a Restore as new, if after restoring the device still can't detect bluetooth devices then it would be a hardware issue and require a repair/replacement.

  • OhNo! Level 1 (0 points)

    Did all of the above.  Just not ready to drop 2 bills on a replacement.  But appears I will have to at sometime.

  • gjursek Level 1 (5 points)

    How recently was the phone purchased that is still having issues?

  • OhNo! Level 1 (0 points)

    All 3 4s phones are aprox 3 yrs old.  Clearly out of warranty.  Just frustrating to have something that worked, fall ill to an update with a replacement being the only option to correct one key piece of technology

  • OhNo! Level 1 (0 points)

    The other downside is, the closest Apple store to me is 60 miles away

  • nickyn Level 1 (0 points)

    I have switched to android thanks for helping I gave my iphone to my dad so I will try to those what u guys have did. Thank you so much!!

  • gjursek Level 1 (5 points)

    Apple has many options for repairing or replacing phones such as shipping it to the depot call 1 800 2752273 and see what options you have