2 Replies Latest reply: Apr 8, 2013 1:21 PM by tiffschutt
Kawsu Level 1 Level 1

i want to change my password but the system is not sending me message to reset my password. pls help someone is using my password without my permission and i want to change my password.


iPhone 4S, Windows 7
  • JeninEd Level 1 Level 1

    If you are talking about your Apple ID password, make sure it IS your apple ID.

     

    In the past 24 hours, I have received two emails "How to reset your Apple ID password". I  had not requested any change and I finally realized someone else is trying to reset the password. I have had this Apple ID since 2009 so I am not using someone else's ID.

     

    Again, if you are not receiving the email to reset make sure you have the right ID - it might be going to the email linked to the account, and it might not be yours.

  • tiffschutt Level 1 Level 1

    call applecare 800-275-2273 with your apple id they may be able to help