HT202157: About Apple TV (2nd and 3rd generation) software updates

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JonDS1973
Level 1 (0 points)

Q: Apple TV update 5.2 does not work for device

This is the second time and second device that the Apple TV update did not work. Please help.

AppleTV 2, Apple TV update 5.2

Posted on Feb 2, 2013 7:17 PM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,521 points)
Apple TV
A:

Welcome to the Apple Community.

 

If you are using ethernet, try the update with wifi.

 

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

 

  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
  2. Connect the micro USB cable to the Apple TV and to your computer.
  3. Reconnect the power cable (only for Apple TV 3)
  4. Open iTunes.
  5. Select your Apple TV in the Devices list, and then click Restore.

Posted on Feb 3, 2013 5:00 AM

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JonDS1973

Q: Apple TV update 5.2 does not work for device

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  • Helpful answers

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Feb 3, 2013 5:00 AM in response to JonDS1973
    Level 10 (104,521 points)
    Apple TV
    Feb 3, 2013 5:00 AM in response to JonDS1973

    Welcome to the Apple Community.

     

    If you are using ethernet, try the update with wifi.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.