HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates
Maggie Sosebee
Level 1 (0 points)

Q: Apple TV No Longer Works after the most recent update (2.1.13)

Why can I no longer access the movies and tv shows I’ve already purchased in iTunes after the update?  It was not until the most recent update as on 2/1/13 that I started having this issue.  Please correct this so I can use what I paid for.  Thanks

AppleTV 2

Posted on Feb 2, 2013 7:06 PM

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Maggie Sosebee

Q: Apple TV No Longer Works after the most recent update (2.1.13)

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  • by Westhouse9378,

    Westhouse9378 Westhouse9378 Feb 2, 2013 10:26 PM in response to Maggie Sosebee
    Level 1 (0 points)
    Feb 2, 2013 10:26 PM in response to Maggie Sosebee

    Same problem here, Apple, I'm pretty upset at the moment.  My daughter's 12th birthday, and she wants to watch a movie we purchased through your software.

     

    We love the normal apple usage...but, since your hardware and software are so stringently ruled...I have some expectations on the fact that it will actually work after the updates.

     

    Customer service outside the apple store has been suspect for some time. 

     

    Please step up here, we've invested quite a lot in you, and we're feeling a bit let down at the moment.

     

    No notice, no warnings, for all the messages you do send out, "hey the stuff you bought from us and can only play it back on us isn't going to be working for a while"...would be nice.

     

    Or just fix it.

     

    Scott West