HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
Seawaatty
Level 1 (0 points)

Q: Apple tv stopped working durning download what do I do?

My apple tv stopped working during a download of a new update.  What do I do.  The screen in black.

AppleTV 2

Posted on Feb 2, 2013 10:11 PM

Close
Seawaatty

Q: Apple tv stopped working durning download what do I do?

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 3, 2013 4:56 AM in response to Seawaatty
    Level 10 (104,521 points)
    Apple TV
    Feb 3, 2013 4:56 AM in response to Seawaatty

    Welcome to the Apple Community.

     

    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:

     

    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    On the other hand you may be able to simply start the update again.