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Why can't I buy an In-APP purchase? It says that I can not connect to the iTunes Store and that I will have to contact iTunes Store Support.

Hey everyone 🙂


With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.


This is what I have already tried to make it work:

  • Reset my iphone via iTunes (set it up as new iPhone)
  • Changed itunes store payment option from Click&Buy to credit card
  • restarted iPhone several times
  • scratched my head
  • checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
  • chewed my lip
  • finally sent a message to the itunes store support.. waiting for their answer


no changes so far. I still get the same error message.


Any ideas?


hugs

malzi

iPhone 4S, iOS 6.1

Posted on Feb 2, 2013 11:29 PM

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6 replies

Why can't I buy an In-APP purchase? It says that I can not connect to the iTunes Store and that I will have to contact iTunes Store Support.

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