1 Reply Latest reply: Feb 3, 2013 7:28 AM by polydorus
GloKo Level 1 Level 1 (0 points)

In trying to upgrade to the new iTunes version, the message comes back on my PC that the itunes.msi file can't be found and the upgrade can't happen.  Should I uninstall itunes and reinstall?  Help!?

iTunes, Windows 7, iTunes.msi missing
  • polydorus Level 6 Level 6 (11,950 points)

    This problem can usually be fixed with the Microsft Installer cleanup utility.


    Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.


    Google  msicuu2.exe download


    mydigitallife or MajorGeeks in the above search have a copy of version 3


    Check for malware before installing it.


    Download a fresh copy of iTunes




    Save the file on your PC.


    Now use the following method to remove iTunes and its components:




    Vista/Windows 7



    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.


    Restart your PC.


    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)


    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.


    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.


    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers


    restart your PC and try installing iTunes


    If you want Quicktime you can download it here