6 Replies Latest reply: Jul 21, 2015 11:43 AM by Lawrence Finch
Aiders226 Level 1 Level 1

I'm having bother with setting my phone to divert when unanswered to my voicemail. I can call my voicemail and hear that there are no messages and ive activated it but i cant set it to divert after so many rings. So if anyone calls my number it just rings continulessly and never goes to voicemail.

Can anyone please advise me?

iPhone 4S, iOS 6.1
  • Jeff Reeves Level 1 Level 1

    I have the same problem with my iPhone 6 IOS 8.4 network EE.  There is no information about this from Apple - why not?

  • KiltedTim Level 9 Level 9

    There s no information about the from Apple because it's not a function of the phone. It's a carrier feature and is completely controlled by them. Contact your carrier.

  • modular747 Level 6 Level 6

    Do you think that 2 ½ years later, Aiders226 is still having this problem or did he get it fixed years ago by calling his carrier?

  • KiltedTim Level 9 Level 9


  • Jeff Reeves Level 1 Level 1

    Thanks for your reply.   I realised the same thing a few minutes after I posted the question.  Of course the phone can not deal with the busy case because it is dealing with the other call.  However in the case the unanswered call the phone could reply to the caller and keep a recording of the call content just like the answerphone on a landline phone avoiding having to pay the carrier to keep the content.  Maybe Apple could fit this into their iPhone development some time, and meanwhile mention in the iPhone guide that divert on busy and no reply is handled by the carrier.   In the UK EE customers text VM ON to 150 to switch on the voicemail service.

  • Lawrence Finch Level 8 Level 8
    Mac OS X

    It's still a carrier function, and if it doesn't work call your carrier. The network knows that you did not answer, and, if it is provisioned correctly, the network will divert to voicemail after a carrier-determined number of rings. You can set your own outgoing message, and hear your voicemails using Visual Voicemail on your phone. But the carrier still has to set it up.