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My ipad is stuck...it has the apple a screen.

843 Views 12 Replies Latest reply: Feb 3, 2013 2:32 PM by will198 RSS
will198 Calculating status...
Currently Being Moderated
Feb 3, 2013 1:52 PM

My ipad is stuck...it has the apple on the screen as if it is coming on and has the symbol also as if battery is dead. When charger is plugged in, it keeps making the noise about every 10 seconds like it makes when first plugging up to charger. You cannot turn it off. Please help....what can I do to fix this problem?

iPad, iOS 4
  • Jon P D Level 4 Level 4 (1,460 points)
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    Feb 3, 2013 1:53 PM (in response to will198)

    have you tried holding the power button and home button down for 15-20 seconds or so?

  • Jon P D Level 4 Level 4 (1,460 points)
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    Feb 3, 2013 1:56 PM (in response to will198)

    yes both at the same time

  • RJTUK Calculating status...
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    Feb 3, 2013 1:57 PM (in response to will198)

    Hi will198,

     

    Welcome to the Apple Support Community,

     

    It sounds as if the battery on your iPad is depleted at the moment and doesn't have enough charge in it to allow it to boot up properly.

     

    When the battery symbol appears on-screen is it flashing with a power symbol or static with a small red indicator?

     

    For more info see http://support.apple.com/kb/HT4060

     

    I'd recommend leaving it connected to a mains charger and leaving it for around 30 minutes. (USB charging through a computer may take a while longer).

     

    The iPad should eventually spring to life when it has a minimum charge capacity in the battery.

  • RJTUK Level 1 Level 1 (55 points)
    Currently Being Moderated
    Feb 3, 2013 2:06 PM (in response to will198)

    Hi will198,

     

    The noise the iPad makes when you disconnect and reconnect the charger could indicate a problem with the USB cable or port it's connected to if you've got it charging off a computer just now.

     

    Do you have another USB cable or can you try a different USB port if it's connected to a computer?

     

    Another thing to try is to disconnect the USB cable and put the iPad into DFU mode and see if you get a different symbol on screen. See http://support.apple.com/kb/HT4097 for details.

  • RJTUK Level 1 Level 1 (55 points)
    Currently Being Moderated
    Feb 3, 2013 2:18 PM (in response to will198)

    Hi will198,

     

    Does the noise your iPad is making co-incide with the screen going blank and resetting?

     

    If it does this could indicate a potential hardware fault, if not and the screen remains on, it could be the USB cable itself that's faulty.

  • RJTUK Level 1 Level 1 (55 points)
    Currently Being Moderated
    Feb 3, 2013 2:29 PM (in response to will198)

    Hi Will,

     

    Thanks for that, what's the longest you've left the iPad on with the Apple logo on-screen and the rotating circle? Does it automatically reboot itself in a loop if you leave it?

     

    When it does reboot itself how long is it staying on for before it drops off again?

     

    Have you tried powering the iPad off by pressing sleep/wake buttons and home button together until the screen goes off then letting go of the sleep/wake button but continuing to press the home button? This should bring up a screen prompting you to connect to iTunes.

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