Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my ipod touch is stuch on connect to itunes screen and once in itunes wont restore or let me back into my ipod. What do i do?

My ipod touch 4th gen was given to me by a friend. It worked fine until it got the recent update ios6. when i went to install it gave me a black screen that had the connect to itunes symbol.I plugged it in and it instantly told me to restore my ipod. All i want to do is be able to use my ipod again so i said yes. Half way through each time it tells me there is an error something is not connected or timed out and it stops.I have tried holding down home/sleep button and rebooting but each time it brings me strait back to plug into itunes screen and does not give me slide to shut off option. I have tried plugging it into a different computer (my home and my lap top) i have plugged it into the wall. i have done everything i have seen imaginable.I tried calling apple one guy said he'd help even though it wasnt under warrenty but had to call me back and (surprise) he never did and the second before he would connect me to help said i needed to pay 20 bucks. I dont have the money to do phone service and the genius bar is an hour drive away. Is there anything i can try that i havent yet? Or a way to completely shut it down and turn it on like brand new out of the box? Im really stressing out over this because ive never had to deal with this before. Please help!!

iPod touch, Windows 7

Posted on Feb 3, 2013 1:35 PM

Reply
4 replies

Feb 5, 2013 6:04 AM in response to AnaMusic

i am going to try a few other things first my parents will not let me take down our fire walls. im trying computers in another network as well as we got the error "the ipod could not be restored. an unknown error occured (3194) it gave her a link to the internet through a button that said (more information took her to apple website) i am going to try to plug it into the origional owners computer tonight but im feeling pretty hopeless.

my ipod touch is stuch on connect to itunes screen and once in itunes wont restore or let me back into my ipod. What do i do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.