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I installed an HP e6520 all in one printer that is airprint compatible. I can print wirelessly from my MacBook Air but my iPhone 4, ipad 2 can't find it. The printer is connected to the same wifi and have tried restarting everything. I'm on insight cable with an Arris tg860 modem/router. Any suggestions?
iPad 2, iOS 6.1
Hi Stut1313,
Are you sure they are connected to the same subnet? That is, are you sure the iPad and iPhone both connect to the exact same network (not a guest network generated by the same router, per instance)? If this is the case, you may wish to try using an Airport Express/Airport Extreme/Time Capsule as a router. Often, the problem is that the router does not properly support the network protocols that airprint requires.
Kind regards,
Your router does not appear to pass Bonjour traffic and therefore your iOS devices can not find your printer. There's a thread here that notes the issue:
http://www.dslreports.com/forum/r27860714-Arris-TG862-doesn-t-support-Bonjour-or -Multicast.
For Arris TG862, you will need to enable UDP port 5353 under Advanced > Port Forwarding. Use Common Services - Other, Other Service - enter Bonjour, Service Type - select UDP, Server IP Address - enter the printer address, Starting/Ending Port - enter 5353, select Save and logout. You will need to hard-boot the router. Your printer will show up the next time you try to print.
Did you run the CD provided to set printer on the same network as the iPad and iPhone?
I was having this problem with a new HP LaserJet Pro 400 (M401n). It was getting all the necessary IP info, AirPrint was enabled, but neither my iPhone or iPad would find the printer. I have a Linksys N model router, I rebooted my router, and that solved the problem. After the router came back up, both iDevices found the printer.
Hope that helps.
Rebooting my Airport Extreme router fixed the same issue I was having with my Brother HL-L2360DW printer.
Can't see airprint printer
