8 Replies Latest reply: Sep 4, 2014 12:41 PM by thompsontay
gefulo Level 1 Level 1 (0 points)

I am not able to access Facebook, but I can access all other websites, can anyone help please!

iMac, Mac OS X (10.7.5)
  • Linc Davis Level 10 Level 10 (173,690 points)

    What happens when you try to load Facebook?

  • gefulo Level 1 Level 1 (0 points)

    It just says that Safari can't open the page https://www.facebook.com because safari can't establish a secure connection to the server www.facebook.com


    Any idea?

  • gefulo Level 1 Level 1 (0 points)

    I ran a ping and this is what I got:


    Ping has started…


    PING star.c10r.facebook.com ( 56 data bytes

    Request timeout for icmp_seq 0

    Request timeout for icmp_seq 1

    Request timeout for icmp_seq 2

    Request timeout for icmp_seq 3

    Request timeout for icmp_seq 4

    Request timeout for icmp_seq 5

    Request timeout for icmp_seq 6

    Request timeout for icmp_seq 7

    Request timeout for icmp_seq 8


    --- star.c10r.facebook.com ping statistics ---

    10 packets transmitted, 0 packets received, 100.0% packet loss

  • Linc Davis Level 10 Level 10 (173,690 points)

    Are Parental Controls active for your account?

  • gefulo Level 1 Level 1 (0 points)

    No, I don't have parental control on this computer or any other computer at home.

  • Linc Davis Level 10 Level 10 (173,690 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.


    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.


    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


    Test while in safe mode. Same problem?


    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • gefulo Level 1 Level 1 (0 points)



    Thank you so much for all your help and time. I actually got it to work, the problem was my DNS address and network connection. I was using WEP and switched to WPA2, again thank you for all your time.

  • thompsontay Level 1 Level 1 (0 points)

    how did you change to WPA2?