Yikes. That's what I was afraid of. WIll do this after the busy season is over...I remember it took quite a while to do the restore as new when I had to do this after the first 6.0 update and then a really long time to get the phone back in working order.
Thanks again for you help and your time. Really appreciated.
Bit the bullet and did the "restore as new". Unfortunately, even with a completely empty and restored as new iPhone, it still showed over 4 GB of "stuff" in the manage storage section.
Set up another Genius Bar appt to see if they can do anything now that I've pretty much exhausted all options. It has to be an issue with the device.
Thanks again for your help and time.