Currently Being ModeratedFeb 3, 2013 10:51 PM (in response to bagerkeon)
Here is a clip from an Apple support article on this error:
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
Also, here is the link to the whole article: http://support.apple.com/kb/TS3694
Hope this helps!
Currently Being ModeratedFeb 4, 2013 12:31 AM (in response to gail from maine)
Thanks for your reply Gail
I have uninstalled my security software (ESET Nod32 Antivirus) but am still having the same issue.
There is one thing i forgot to mention, when i complete the network connectivity tests / diagnostics within itunes it shows that a secure link to the itunes store has failed. However i can actually browse the store through itunes, and when trying to update, itunes successfully verifys the iOS 6.1 IPSW before the restoration. I have also disabled windows firewall as itunes suggests but still get the error.
Being a fairly new iphone is this likely to happen again if i do go through witht the replacement iphone and try to update to iOS 6.1 tomorrow?
Currently Being ModeratedFeb 4, 2013 6:56 AM (in response to bagerkeon)
Well, since we are not sure what it causing it, not sure if it has anything to do with the phone at all....
Are you running the latest version of iTunes? If not, download it, and try again....
Otherwise, see what the Genius Bar has to say - maybe they will be able to troubleshoot this. If nothing else, they should be able to confirm whether or not you have a phone issue....
More Like This
- Retrieving data ...
- This solved my question - 10 points
- This helped me - 5 points