why won't my rental play after downloading?

Question

otisnylon Author

Level 1

8 points

why won't my rental play after downloading?

I just get a blank screen after clicking play. My internet connection is okay.

Any ideas?

Otis

iMac, Mac OS X (10.6.8)

Posted on Feb 4, 2013 6:37 AM

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Answer 1

Best reply

Winston Churchill

Level 10

122,505 points

Feb 4, 2013 6:38 AM in response to otisnylon

Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.

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Answer 2

otisnylon Author

Level 1

8 points

Feb 5, 2013 3:52 AM in response to Winston Churchill

Thanks a lot for that! Seems to have done the trick. I wonder if you might know the answer to this though? As my Apple TV was frozen (until you helped me!) and I really had to view a movie in a hurry, I went and re-rented on my iMac. The download happened, but will not play. Any ideas?

Otis

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