14 Replies Latest reply: Feb 5, 2013 9:53 AM by a_alalawi
SMonin Level 1 Level 1 (0 points)

Hi there,

 

I'm having trouble with Safari, which suddenly refuses to launch at all. I get a message saying "Safari quit unexpectedly" and the following report.

 

I tried to reboot in the safe mode, and strangely enough, it's working there.

 

Just before having this problem, I had another problem with the trackpad which suddenly became erratic, with the cursor moving on its own and clicking here and there. I solved the problem by resetting the PRAM and also performed an Avast scan in the safe mode: the scan came back clean.

 

When I came back to the normal mode, this is when my problem with Safari occurred.

 

Any idea what to do?

 

Thanks a bunch for your help!

 

Here is the Safari report I got:

 

Process:         Safari [2699]

Path:            /Applications/Safari.app/Contents/MacOS/Safari

Identifier:      com.apple.Safari

Version:         5.1.7 (6534.57.2)

Build Info:      WebBrowser-75345702~2

Code Type:       X86 (Native)

Parent Process:  launchd [170]

 

Date/Time:       2013-02-04 15:50:15.342 +0100

OS Version:      Mac OS X 10.6.8 (10K549)

Report Version:  6

 

Interval Since Last Report:          1096398 sec

Crashes Since Last Report:           17

Per-App Interval Since Last Report:  2720612 sec

Per-App Crashes Since Last Report:   12

Anonymous UUID:                      E465FA79-8D78-4720-9E63-DFA11480329D

 

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: 0x000000000000000d, 0x0000000000000000

Crashed Thread:  3

 

Thread 0:  Dispatch queue: com.apple.main-thread

0   libSystem.B.dylib             0x00911afa mach_msg_trap + 10

1   libSystem.B.dylib             0x00912267 mach_msg + 68

2   com.apple.CoreGraphics        0x047eb2d7 _CGSCheckInApplication + 246

3   com.apple.CoreGraphics        0x047eb1a6 _CPSRegisterWithServer + 574

4   com.apple.HIServices          0x0550f1fb _RegisterApplication + 6172

5   com.apple.HIServices          0x0550d9b3 GetCurrentProcess + 50

6   com.apple.HIToolbox           0x036abe73 GetSystemUIMode + 47

7   com.apple.HIToolbox           0x036abe15 IsMenuBarVisible + 41

8   com.apple.AppKit              0x0288ade6 _NSInitializeAppContext + 59

9   com.apple.AppKit              0x0288a6a0 -[NSApplication init] + 738

10  com.apple.AppKit              0x0288a1d9 +[NSApplication sharedApplication] + 153

11  com.apple.AppKit              0x028891b1 NSApplicationMain + 358

12  com.apple.Safari.framework    0x00231540 SafariMain + 219

13  com.apple.Safari              0x00001f71 0x1000 + 3953

 

Thread 1:  Dispatch queue: com.apple.libdispatch-manager

0   libSystem.B.dylib             0x00938382 kevent + 10

1   libSystem.B.dylib             0x00938a9c _dispatch_mgr_invoke + 215

2   libSystem.B.dylib             0x00937f59 _dispatch_queue_invoke + 163

3   libSystem.B.dylib             0x00937cfe _dispatch_worker_thread2 + 240

4   libSystem.B.dylib             0x00937781 _pthread_wqthread + 390

5   libSystem.B.dylib             0x009375c6 start_wqthread + 30

 

Thread 2:

0   libSystem.B.dylib             0x00937412 __workq_kernreturn + 10

1   libSystem.B.dylib             0x009379a8 _pthread_wqthread + 941

2   libSystem.B.dylib             0x009375c6 start_wqthread + 30

 

Thread 3 Crashed:

0   libSystem.B.dylib             0x0091d930 misaligned_stack_error_ + 0

1   libSystem.B.dylib             0x0093ec5b pthread_create + 135

2   ???                           0x085c303b 0 + 140259387

3   libSystem.B.dylib             0x0093ebd4 pthread_create + 0

 

Thread 3 crashed with X86 Thread State (32-bit):

  eax: 0x00007709  ebx: 0x0093ebe8  ecx: 0x00000001  edx: 0x085c362c

  edi: 0x03010102  esi: 0x085c362c  ebp: 0x085c3564  esp: 0x085c34fc

   ss: 0x0000001f  efl: 0x00010212  eip: 0x0091d930   cs: 0x00000017

   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

  cr2: 0x01000000

 

Binary Images:

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0x1c54000 -  0x1c64ffb  SyndicationUI ??? (???) <83669983-61AE-3150-C8A2-EABF25FA2331> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI

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0x2500000 -  0x2500ff7  com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

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0x3619000 -  0x3625ff7  libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib

0x3629000 -  0x366fff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib

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0x584d000 -  0x584dff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

0x5850000 -  0x5892ff7  libvDSP.dylib 268.0.1 (compatibility 1.0.0) <3F0ED200-741B-4E27-B89F-634B131F5E9E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

0x589b000 -  0x590aff7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <2FC2178F-FEF9-6E3F-3289-A6307B1A154C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

0x5913000 -  0x5d29ff7  libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x5d6b000 -  0x61a0ff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x6326000 -  0x6428fe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <015563C4-81E2-8C8A-82AC-31B38D904A42> /usr/lib/libcrypto.0.9.8.dylib

0x647c000 -  0x647dff7  com.apple.TrustEvaluationAgent 1.1 (1) <6C04C4C5-667E-2EBE-EB96-5B67BD4B2185> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

0x6481000 -  0x6539feb  libFontParser.dylib ??? (???) <D2D0C922-5ED1-3AE9-6F99-707C74DF3E62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x65c9000 -  0x6603ff7  libcups.2.dylib 2.8.0 (compatibility 2.0.0) <A6C207E3-7B42-926D-9C93-BE3F50B92496> /usr/lib/libcups.2.dylib

0x6610000 -  0x6630fe7  libresolv.9.dylib 41.1.0 (compatibility 1.0.0) <8C2B5FA8-2469-21C7-D297-F95A0FFE5F19> /usr/lib/libresolv.9.dylib

0x663a000 -  0x667eff3  com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x669d000 -  0x6777fff  com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

0x67c2000 -  0x68fffe7  com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <423BDE4D-5082-B6CA-BB2C-E22A037235A4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x696f000 -  0x69bfff7  com.apple.framework.familycontrols 2.0.2 (2020) <C96C8A99-A40C-8B9C-1FBA-A0F46AC92F17> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols

0x69d7000 -  0x69e9ff7  com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x69f6000 -  0x6a15ff7  com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x6a2c000 -  0x6a5dff7  libGLImage.dylib ??? (???) <D18E2E76-DBF4-6930-039A-F66CA0D120B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x6a65000 -  0x6a86fe7  com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x6a8f000 -  0x6a93ff7  IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x6a9b000 -  0x6adeff7  libGLU.dylib ??? (???) <6CC3CE6A-7024-C685-EADA-7F9DC27128E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x6aec000 -  0x6af7ff7  libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x6b06000 -  0x6c12fe7  libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib

0x6c31000 -  0x6c34ff7  libCoreVMClient.dylib ??? (???) <37F56237-4ABA-E5B5-968D-70FFE357E8E0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x6c39000 -  0x6c3dff7  libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x6c42000 -  0x6c43ff7  com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x6c48000 -  0x6c48ff7  com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x6c4b000 -  0x6c50ff7  com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x6c58000 -  0x6c5efe7  com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore

0x6c65000 -  0x6c7dff7  com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

0x6c8e000 -  0x6cdbfeb  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver

0x6cf7000 -  0x6d19fef  com.apple.DirectoryService.Framework 3.6 (621.15) <F38894EA-2C13-7FC5-C084-94DA0B5B6B68> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce

0x6d23000 -  0x6d33ff7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib

0x6d3a000 -  0x6e68fe7  com.apple.CoreData 102.1 (251) <E6A457F0-A0A3-32CD-6C69-6286E7C0F063> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

0x6ecc000 -  0x6eccff7  liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib

0x6ed0000 -  0x6f0afe7  libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <C62A7753-99A2-6782-92E7-6628A6190A90> /usr/lib/libssl.0.9.8.dylib

0x6f1c000 -  0x6f29fe7  libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <CC90193E-BDF7-2F0F-6C68-D9567EDDA4B3> /usr/lib/libbz2.1.0.dylib

0x6f2e000 -  0x6f9dff7  com.apple.ISSupport 1.9.7 (55) <77905553-740D-90E8-6B2E-ABF5B3D40CBF> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport

0x6fd4000 -  0x7d4cfe7  com.apple.WebCore 6534.57 (6534.57.2) <6AF29D9A-F549-5BE7-3842-CFF75FC46360> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

0x20000000 - 0x20098fe7  edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x64b00000 - 0x64b07ff3  com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

0xfa100000 - 0xfa192fe7  com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

 

Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.47f2

Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: FUJITSU MJA2250BH FFS G1, 232,89 GB

Serial ATA Device: MATSHITADVD-R   UJ-868

USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0x24400000 / 2

USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26500000 / 2

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0237, 0x04600000 / 3

USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000 / 2

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2

USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8213, 0x06110000 / 3


MacBook Pro (13-inch Mid 2009)
  • Linc Davis Level 10 Level 10 (169,415 points)

    Back up all data, then uninstall the worthless "Avast" product according to the developer's instructions. Reboot and test.

  • SMonin Level 1 Level 1 (0 points)

    Thanks for your help!

     

    I just tried, unfortunately, it still doesn't work...

  • Linc Davis Level 10 Level 10 (169,415 points)

    How did you uninstall "Avast?"

  • SMonin Level 1 Level 1 (0 points)

    I put the icon from the applications in the bin. I also uninstalled everything from the system preferences.

     

    I don't know if this is of any help, but I rebooted in the safe mode, installed Google Chrome, and tried to launch it from the normal mode. It worked. So the problem only seems to concern Safari.

  • Linc Davis Level 10 Level 10 (169,415 points)

    You didn't uninstall Avast. Until you do that, your system is unmaintainable.

    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

     

    Here are some general guidelines. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, email the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

    You may have to log out or reboot in order to complete an uninstallation.

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.

  • SMonin Level 1 Level 1 (0 points)

    Yes, this is exactly what I did: drag-and-drop it to the trash.

     

    I installed it again and uninstalled it again, rebooted, to no avail.

     

    I must say that I don't see what Avast has to do with Safari not launching: I've had Avast on my system for almost a year and never experienced any problem before.

     

    Maybe it's something else?

  • Linc Davis Level 10 Level 10 (169,415 points)

    Please read this whole message before doing anything.
      
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click the line of text below to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
     
    Copy (command-C) the selected text to the Clipboard. Then click anywhere in the Terminal window and paste (command-V). Post the lines of output (if any) that appear below what you just entered. You can do that by copy-and-paste as well. Omit the final line ending in “$”. No typing is involved in this step.
        
    Step 2

     

    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
     
    This time you'll be prompted for your login password, which you do have to type. It won't be displayed when you type it. Type it carefully and then press return. You may get a one-time warning not to screw up. You don't need to post the warning. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
     
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
      
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
     
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • SMonin Level 1 Level 1 (0 points)

    Thank you!

     

    So here is what I get:

     

    Step 1

    Output:

    MacBook-Pro-de-Sabine-Monin:~ sabinemonin

     

    Step 2

    Output:

    org.samba.smbd

    org.samba.nmbd

    de.novamedia.nmnetmgrd

    com.trusteer.rooks.rooksd

    com.google.keystone.daemon

    com.adobe.fpsaud

     

    Step 3

    Output:

    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

    de.novamedia.VodafoneDeviceObserver

    com.trusteer.rapport.rapportd

    com.google.keystone.system.agent

    jp.co.canon.Inkjet_Extended_Survey_Agent

    com.codecm.uploader

     

    Step 4

    Output:

    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    MacFUSE.framework

    NMDeviceObserver.framework

    NMGsmKit.framework

    NMNetCore.framework

    NMNetWorker.framework

    NMRegistrationCore.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    TSLicense.framework

    gsm_device_tools.framework

    iTunesLibrary.framework

     

     

    /Library/Input Methods:

     

     

    /Library/InputManagers:

     

     

    /Library/Internet Plug-Ins:

    DirectorShockwave.plugin

    Disabled Plug-Ins

    DivXBrowserPlugin.plugin

    EPPEX Plugin.plugin

    Easy-WebPrint EX.plugin

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    Flip4Mac WMV Plugin.webplugin

    JavaAppletPlugin.plugin

    OfficeLiveBrowserPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    Silverlight.plugin

    flashplayer.xpt

    iPhotoPhotocast.plugin

    npdivx.xpt

    nsIQTScriptablePlugin.xpt

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.google.keystone.agent.plist

    com.trusteer.rapport.rapportd.plist

    de.novamedia.VodafoneDeviceObserver.plist

     

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.apple.third_party_32b_kext_logger.plist

    com.google.keystone.daemon.plist

    com.trusteer.rooks.rooksd.plist

     

     

    /Library/PreferencePanes:

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    RapportPreferences.prefPane

     

     

    /Library/PrivilegedHelperTools:

    Google Drive Icon Helper

     

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

     

     

    /Library/ScriptingAdditions:

     

     

    /Library/Spotlight:

    AppleWorks.mdimporter

    GBSpotlightImporter.mdimporter

    Microsoft Office.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

     

     

    /etc/mach_init.d:

    dashboardadvisoryd.plist

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Fonts:

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Plug-Ins:

    fbplugin_1_0_3.plugin

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.apple.CSConfigDotMacCert-email@me.com-SharedServices.Agent.plist

    com.apple.FTMonitor.plist

    com.apple.imagent.plist

    com.apple.marcoagent.plist

    com.codecm.uploader.plist

    jp.co.canon.Inkjet_Extended_Survey_Agent.plist

     

     

    Library/PreferencePanes:

     

    Step 5

    Output:

    sascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

    iTunesHelper, Google Notifier, Google Drive, Canon IJ Network Scanner Selector EX

     

     

     

    I hope it helps!

  • ~Bee Level 7 Level 7 (31,160 points)

    The first culprit I would uninstall is RAPPORT.  Your bank told you it would keep your account "safe," but it doesn't work on Macs. And you don't need it Macs, either.

  • Linc Davis Level 10 Level 10 (169,415 points)
  • SMonin Level 1 Level 1 (0 points)

    Great, it did the trick, I am now able to use Safari without any problem!

     

    Thanks a lot Bee and Linc Davis.

     

    I'm surprised that it was the cause of the problem. I'll think twice next time I want to install any third-party software...

  • Elvstigen Level 1 Level 1 (0 points)

    Hello!

     

    I'm having the same troubble. I can't even launch Safari after an update today. Before it finishes bouncing in my dock I get the "Safari quit unexpectedly"-message and it won't help by choosing "Retry".

    I've tried reinstalling Safari, restarting my computer, etc etc...

     

    I've been searching for sollutions to this for a couple of hours and I've seen your responses in most of the threads I've come across, though this is the only thread where the issue of Safari not even opening is the same.

     

    I also followed your five steps, but to my knowledge I have neither Avast or Rapport installed.

     

    Here is my output for the five steps, hopefully you can help me too. Thanks in advance!

     

    Step 1:

    com.Logitech.Control Center.HID

    com.Logitech.Unifying.HID Driver

     

    Step 2:

    com.microsoft.office.licensing.helper

    com.adobe.versioncueCS4

    com.adobe.fpsaud

     

    Step 3:

    com.Logitech.Control

    com.adobe.CS4ServiceManager

    com.vladalexa.MagicPrefs

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

     

    Step 4:

    /Library/Components:

     

    /Library/Extensions:

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    ArcCon.framework

    AudioMixEngine.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    iTunesLibrary.framework

     

    /Library/Input Methods:

     

    /Library/Internet Plug-Ins:

    AdobePDFViewer.plugin

    AdobePDFViewerNPAPI.plugin

    Flash Player.plugin

    JavaAppletPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    SharePointBrowserPlugin.plugin

    SharePointWebKitPlugin.webplugin

    Silverlight.plugin

    Unity Web Player.plugin

    Unused

    flashplayer.xpt

    npContributeMac.bundle

    nsIQTScriptablePlugin.xpt

     

    /Library/Keyboard Layouts:

    Logitech.bundle

     

    /Library/LaunchAgents:

    com.Logitech.Control Center.Daemon.plist

    com.adobe.CS4ServiceManager.plist

     

    /Library/LaunchDaemons:

    com.adobe.fpsaud.plist

    com.adobe.versioncueCS4.plist

    com.microsoft.office.licensing.helper.plist

     

    /Library/PreferencePanes:

    Flash Player.prefPane

    JavaControlPanel.prefpane

    Logitech Control Center.prefPane

    VersionCueCS4.prefPane

     

    /Library/PrivilegedHelperTools:

    com.microsoft.office.licensing.helper

     

    /Library/QuickLook:

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    SoundboothScoreCodec.component

     

    /Library/ScriptingAdditions:

    Adobe Unit Types.osax

     

    /Library/Spotlight:

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iWork.mdimporter

     

    /Library/StartupItems:

     

    /etc/mach_init.d:

     

    /etc/mach_init_per_login_session.d:

     

    /etc/mach_init_per_user.d:

     

    Library/Address Book Plug-Ins:

    AdiumAddressBookAction_AIM.scpt

    AdiumAddressBookAction_ICQ.scpt

    AdiumAddressBookAction_Jabber.scpt

    AdiumAddressBookAction_MSN.scpt

    AdiumAddressBookAction_SMS.scpt

    AdiumAddressBookAction_Yahoo.scpt

     

    Library/Fonts:

    AbsinthFlourishesI.ttf

    Broadway BT.ttf

    CATHE___.TTF

    CROPDING.TTF

    CWYOURKY.TTF

    FABELDYR.TTF

    FAZINGSONE.TTF

    JI Belfry.ttf

    KR Snowflake 2.TTF

    Kingthings Calligraphica 2.ttf

    Kingthings Calligraphica Italic.ttf

    Kingthings Calligraphica Light.ttf

    Kingthings Clarity1.1.ttf

    Kingthings Conundrum.ttf

    Kingthings Embroidery.ttf

    Kingthings Exeter.ttf

    Kingthings Extortion.ttf

    Kingthings Facetype.ttf

    Kingthings Flourishes.ttf

    Kingthings Hand Light.ttf

    Kingthings Hand.ttf

    Kingthings Kelltika.ttf

    Kingthings Knobson.ttf

    Kingthings Linear K.ttf

    Kingthings Lupine1.1.ttf

    Kingthings Organica.ttf

    Kingthings Petrock light.ttf

    Kingthings Petrock.ttf

    Kingthings Pique'n'meex.ttf

    Kingthings Poppalok.ttf

    Kingthings Printingkit.ttf

    Kingthings Sans.ttf

    Kingthings Serifique Light.ttf

    Kingthings Serifique Ultra Light.ttf

    Kingthings Serifique.ttf

    Kingthings Versalis.ttf

    Mido.otf

    MyriaBol

    MyriaBolIta

    MyriaCnBol

    MyriaCnBolIta

    MyriaCnIta

    MyriaCon

    MyriaIta

    MyriaRom

    Myriad

    Myriad Condensed (1-4)

    ORIEP___.TTF

    POPSF___.TTF

    POPSTARS.TTF

    Prescript.ttf

    Prescriptbold.ttf

    Prescriptcnbolditalic.ttf

    Prescriptitalic.ttf

    Quild___.ttf

    Runnn___.ttf

    SCAR6.TTF

    SEASG___.TTF

    SL Mythological Silhouettes.ttf

    SL Square Ornaments.ttf

    SLZodiacStencils.ttf

    XMASTYME.TTF

    andalus.ttf

    dingosaurs.ttf

    hallb.ttf

    hallheroes.ttf

    heartthings.ttf

    hogarth-script-ef.ttf

    hogarth-script.ttf

    kingthings-serifique-ul-wide.ttf

    kingthings-sheepishly.ttf

    kingthings-stirrup.ttf

    kingthings-trypewriter-2.ttf

    kingthings-wrecktangle.ttf

    kingthings-wrote.ttf

    kingthings-xander-outline.ttf

    kingthings-xstitch.ttf

    kingthingsxander.ttf

    kramer.ttf

    time-pun.ttf

     

    Library/Input Methods:

    .localized

     

    Library/Internet Plug-Ins:

    PersonalPlugin.bundle

     

    Library/Keyboard Layouts:

     

    Library/LaunchAgents:

    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.ED57411B-2A9A-414D-9FC9-CD3 85530C1EB.plist

    com.apple.CSConfigDotMacCert-name[at]me.com-SharedServices.Agent.plist

    com.vladalexa.MagicPrefs.plist

     

    Library/PreferencePanes:

    MagicPrefs.prefPane

     

    Step 5:

    Quicksilver, iTunesHelper, ConnectService

  • ~Bee Level 7 Level 7 (31,160 points)

    You're welcome SMonin!

    So glad you're all sorted now.

     

  • a_alalawi Level 1 Level 1 (0 points)

    Hi Guys,

     

    I have the same problem ever since I upgraded to Mountain Lion. I have bout my MacBook Pro in July, and ever since, Safari shuts down unexpectedly. I do not get any error reports.

     

    I have never downloaded Safari from third party