13 Replies Latest reply: Feb 4, 2013 12:31 PM by Dartiesdad
audreymez Level 1 Level 1

I shot a bunch of videos on my new iPhone. When I synced phone up to my computer the photos transferred ok and I hit 'delete'. Then I realised the videos hadn't transferred and were nowhere to be found on my phone.

Are they still there somewhere?

In the past videos have transferred across ok. I have latest software on phone and iTunes/iPhoto.

Thanks for any advice.

Reply by Dartiesdad on Feb 4, 2013 12:31 PM Helpful

Audrey

 

Yes iCloud can be automatic.

 

On your iPhone

Settings

iCloud

Storage and back-up

iCloud Back-up =On

"Automatically backs up your camera roll, accounts, docuemnts and settings when this iPhone is plugged in, locked and connected to wifi"

All replies

  • German123 Level 1 Level 1

    Did you make sure every video was synced correctly

  • Dartiesdad Level 4 Level 4

    Audrey

     

    They must be on your computer in iPhoto.  Did you request that all be transferred or did you just select some of them and then "delete"?

     

    http://support.apple.com/kb/HT4083

  • audreymez Level 1 Level 1

    Videos didn't appear at all. Ie, I only had 4 photos on the camera, but about 20 videos. I chose to Import all, then Delete photos from camera. I realised after that that the videos were nowhere to be found. I can't see them on iCloud either.

  • German123 Level 1 Level 1

    Well they could still be on your computer I know this iusse is very frustrating. I would look at everything on computer and Phone what I mean is I would search all vidoes from Iphone and computer and if you find the videos You do not want this to happen again Because They could be gone forever next time I would go to apple store ask them to pull out my account and see if the vidoes are still there hope this helped Audreymez

  • Dartiesdad Level 4 Level 4

    Okay...

     

    Since they are in Camera roll they should be in your iCloud back-ups.  If you restore your iPhone from an approrpaite iCloud back-up you will get them back.

     

    iCloud keeps the last three back-ups, and since most of us have them set to run on a daily basis, you should be able to select the right one.

     

    http://support.apple.com/kb/HT4859

     

    Hope this helps....

  • German123 Level 1 Level 1

    So just back your phone up

  • audreymez Level 1 Level 1

    Thank you very much. The videos don't appear in the camera roll on the phone, or anywhere in fact.

    Yes, upgrades aren't always improvements, it seems.

    I appreciate your advice. I will try the iCloud back up.

  • audreymez Level 1 Level 1

    iCloud backup proved fruitless. Can videos just disappear?

  • German123 Level 1 Level 1

    No if it is in Icloud and you have just backed up No it can not dissapear

  • audreymez Level 1 Level 1

    The videos were on my phone.

    I have not seen them in iCloud or in iPhoto.

    I can't see them anywhere.

    I had not done a backup to iCloud until today, after I'd synced the phone and realised the videos were lost.

    Do backups to iCloud happen automatically when in range of my home wi-fi system.

    If so, I should see the videos.

    But the videos are not appearing on any device.

  • Dartiesdad Level 4 Level 4

    Audrey

     

    That's a shame you didn't turn on the iCloud back-up when you first got your new iPhone.

     

    ICloud back-ups will occur on any connected wifi network.  They are stored on Apple servers so you can get them from anywhere you have a wifi connection.  The iCloud back-up is done daily and keeps three back-ups to choose from

     

    if you backed-up on ICloud BEFORE you deleted them you can restore that iCloud back-up and it would be like the movie Ground Hog Day.  Your videos would be back on your iPhone.

     

    I'm afraid they are lost if you have no back-ups before you deleted.

     

    Cheers

  • audreymez Level 1 Level 1

    Thank you. So iCloud back ups are not automatic? I must select to do that via iTunes?

    It is strange that only photos appear to delete from phone after syncing, and not videos.

    I appreciate your advice. Sigh

  • Dartiesdad Level 4 Level 4

    Audrey

     

    Yes iCloud can be automatic.

     

    On your iPhone

    Settings

    iCloud

    Storage and back-up

    iCloud Back-up =On

    "Automatically backs up your camera roll, accounts, docuemnts and settings when this iPhone is plugged in, locked and connected to wifi"