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Videos shot on new iPhone are lost

368 Views 13 Replies Latest reply: Feb 4, 2013 12:31 PM by Dartiesdad RSS
audreymez Calculating status...
Currently Being Moderated
Feb 4, 2013 11:31 AM

I shot a bunch of videos on my new iPhone. When I synced phone up to my computer the photos transferred ok and I hit 'delete'. Then I realised the videos hadn't transferred and were nowhere to be found on my phone.

Are they still there somewhere?

In the past videos have transferred across ok. I have latest software on phone and iTunes/iPhoto.

Thanks for any advice.

  • German123 Level 1 Level 1 (145 points)
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    Feb 4, 2013 11:36 AM (in response to audreymez)

    Did you make sure every video was synced correctly

  • Dartiesdad Level 4 Level 4 (1,095 points)
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    Feb 4, 2013 11:37 AM (in response to audreymez)

    Audrey

     

    They must be on your computer in iPhoto.  Did you request that all be transferred or did you just select some of them and then "delete"?

     

    http://support.apple.com/kb/HT4083

  • German123 Level 1 Level 1 (145 points)
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    Feb 4, 2013 11:45 AM (in response to audreymez)

    Well they could still be on your computer I know this iusse is very frustrating. I would look at everything on computer and Phone what I mean is I would search all vidoes from Iphone and computer and if you find the videos You do not want this to happen again Because They could be gone forever next time I would go to apple store ask them to pull out my account and see if the vidoes are still there hope this helped Audreymez

  • Dartiesdad Level 4 Level 4 (1,095 points)
    Currently Being Moderated
    Feb 4, 2013 11:46 AM (in response to audreymez)

    Okay...

     

    Since they are in Camera roll they should be in your iCloud back-ups.  If you restore your iPhone from an approrpaite iCloud back-up you will get them back.

     

    iCloud keeps the last three back-ups, and since most of us have them set to run on a daily basis, you should be able to select the right one.

     

    http://support.apple.com/kb/HT4859

     

    Hope this helps....

  • German123 Level 1 Level 1 (145 points)
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    Feb 4, 2013 11:48 AM (in response to audreymez)

    So just back your phone up

  • German123 Level 1 Level 1 (145 points)
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    Feb 4, 2013 11:59 AM (in response to audreymez)

    No if it is in Icloud and you have just backed up No it can not dissapear

  • Dartiesdad Level 4 Level 4 (1,095 points)
    Currently Being Moderated
    Feb 4, 2013 12:20 PM (in response to audreymez)

    Audrey

     

    That's a shame you didn't turn on the iCloud back-up when you first got your new iPhone.

     

    ICloud back-ups will occur on any connected wifi network.  They are stored on Apple servers so you can get them from anywhere you have a wifi connection.  The iCloud back-up is done daily and keeps three back-ups to choose from

     

    if you backed-up on ICloud BEFORE you deleted them you can restore that iCloud back-up and it would be like the movie Ground Hog Day.  Your videos would be back on your iPhone.

     

    I'm afraid they are lost if you have no back-ups before you deleted.

     

    Cheers

  • Dartiesdad Level 4 Level 4 (1,095 points)
    Currently Being Moderated
    Feb 4, 2013 12:31 PM (in response to audreymez)

    Audrey

     

    Yes iCloud can be automatic.

     

    On your iPhone

    Settings

    iCloud

    Storage and back-up

    iCloud Back-up =On

    "Automatically backs up your camera roll, accounts, docuemnts and settings when this iPhone is plugged in, locked and connected to wifi"

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