You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost contacts, iPhone 4

My wife's iPhone 4 has suddenly decided to delete all her contacts. She didn't connect to iTunes or do anything out of the ordinary.

The phone kicked her out of a few applications back to the home screen, so she switched the phone off and on again.

On checking contacts, she saw the entire lot were gone.


No idea if they were gone before the switch off or not but all seems very strange.


Subsequently updated to the latest OS6 to see if that would help (which it didn't!) but was running OS5 when the problem occurred

iPhone 4 (8GB), iOS 5.1.1

Posted on Feb 4, 2013 1:11 PM

Reply
432 replies

Apr 26, 2013 5:24 AM in response to elchimpy2525

Guys someone posted a solution and it worked with me

SOLUTION:

settings > icloud > account and reentered the password. When u come out the contacts slider might be off ,put it on,if on turn it off something will pop up like keep the contacts or delete :keep them saved! Then turn it on

Your contacts are BACK!

Please read the solution and try it before complaining about it.

Goodluck!

Apr 26, 2013 12:57 PM in response to Zoomer271

I had this happen to me as well! FB app kept kicking me then a reboot and all contacts gone!


If your a Verizon Customer you may be able to retrieve your contacts


1. Go to www.verizonwireless.com and log into your account


2. Under Account Management select 'Device Management'.


3. Select 'Manage My Contacts'.(Selecting this may go through a setup) You should be able to bring your contacts over even if they are 'Missing' on the phone itself (Mine Did). You should now verify your contacts on the Verizon site under manage contacts. If your contacts are there then continue.


4. Go to the App Store on your iPhone and Download the 'Backup Assist' app from Verizon Wireless IT.


5. Open the App and follow the steps and it should transfer your contacts back over to your iPhone.

Apr 26, 2013 2:34 PM in response to Azorean

I have tried all solutions to restoring my contacts - iCloud included - all with no success. There is no way back.

And excuse me but I will compain here if I want to - where else can I complain? Perhaps if enough people complained then Apple might do something?

Anyway, I will leave this forum now, but not before I pose one question:

If the recent 'glitch' was due to the Facebook App, which I do use, then how can the Facebook App be responsible for deleting all my contacts? I do not allow Facebook access to my contacts - I never have - and I don't ever subscribe to any Facebook gimmick / service that wants access to my contacts. I also have never synchronised my contacts with Facebook - I have manually searched / requested each friend etc.

So is the Facebook app trying to access my contacts without my persmission? and/or is there a bug in Apple OS that allows a third party app to erase my data?

Apr 26, 2013 8:54 PM in response to Zoomer271

yesterday my wife encountered this problem on her phone which led me to this site. There appear to be quite a number of people with the same issue but little resolve/resolution aside from if the phone was backed up.


my wife never backed up her phone on itunes, icloud, nothing. so today i tried plugging it into her computer and for whatever reason, all the contacts came back. this was not immediate however.


i dont know if this will work for anyone, but i figure posting a RESULT/FIX might do some good.


these are the steps i took:


-plugged phone in

-went into itunes

-went to restore phone and unplugged phone immdediately after the restore began (i clicked on that by mistake, but the phone did kind of a reboot similar to powering off and powering back up)

-went back through the process and created a "new phone"

-from there i synced everything up and left the phone plugged in.


about 2 hours later she started receiving text messages and noticed a name and not a number on the lock screen. we checked the contacts and they all came back for whatever reason.


i never backed up my iphone either and after reading these horror stories, all our stuff is now backed up.


Hope this helps

Apr 28, 2013 9:12 AM in response to roaminggnome

IPhone it is sold as a phone not as a computer.

So I expect to do the phone job. Meaning keeping my phone contacts and calling around. Not loosing my contacts.

I was not born yesterday so I had phones that had no data connection and you could not backup your contacts. It did not happened to me once in all these years to have my contacts gone even on the cheapest of the cheapest phones.


If you want to sell iPhone as a computer then, for the price and performance, it *****.

On the onther hand if you are selling it as a phone that does some things that computer does then you've got a market. Anyway, now it seems to me it ***** as a phone too.

Apr 28, 2013 4:56 PM in response to cosmin2013

Good points...much older phones without the same amount of connectivity to the "cloud" and the computer did not lose our contacts !


Just to add , if the "solution" is to get your contacts from backup it is not a a "solution" to the problem!! it is just how to restore contacts. The underlying problem still exists and we or someone else will lose our contacts again when it is least convenient !! If Apple fixes the underlying problem such that we do not lose our contacts ever again then that is a solution.

Apr 28, 2013 4:51 PM in response to Zoomer271

"I don't think they even give a ****, and I don't think there is some one reading these messages even."


- Unless these messages add up to a whole lot I dont think they will pay much attention to the problem. They may have even categorized this as a "good" problem to have because a) it may encourage most of us to trust them with all our peronal information and give it to them to backup in the cloud and/or b) upgrade to the latest and greatest IOS if we have not done so yet and/or c) run out and buy another iphone. Not sure yet if they will be any better but I would really be thinking about going Android for my next purchase.

Lost contacts, iPhone 4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.