Previous 1 2 3 4 5 6 Next 430 Replies Latest reply: Aug 5, 2015 12:42 PM by LadyAvaF Go to original post Branched to a new discussion.
  • PXSS Level 1 Level 1 (0 points)

    I love the way apple deals with these kind of problems and just decided to ignore their customers...

    Same thing with iTunes...


    All contacts gone and iCloud has decided to mess up my contact names numbers and pics.

    I got a call from a friend, caller id said it was my brother and my ex's facebook picture popped up.

    I dont even have facebook synced to my phone...

    Apple is starting to annoy me

    Might just take my business over to samsung

  • noodledoodle1974 Level 1 Level 1 (0 points)

    Same problem, phone been shutting down apps the last few days, havnt done the update though.

    Message app wouldnt open, so I turned the phone off and on again, all my contacts gone, what the **** is happening?

  • katralla Level 1 Level 1 (0 points)

    Same problem, and as i have my phone automatically sync every time i plug it in i cannot back up from the last time i plugged it in, just gives me a random list of old sync's to choose from the most recent in November, when i plug it in and sync it every couple of weeks, but no option of backing up from a few days ago as apparently that never happened.


    Now have the choice of lossing the last five months of my phone or trying to work out from texts and phone calls who the **** is who.


    SUCH a stupid thing, what the **** is going on.

  • CAINNESS Level 1 Level 1 (0 points)

    Same just happened to my wife's phone What's happening Apple????

  • davin510 Level 1 Level 1 (0 points)

    Just spoke to an apple rep. They were unhelpful in solving the problem and only suggestions were:


    1. Take it to an apple store

    2. Import contacts through gmail

    3. Recover using iTunes

    4. Recover using iCloud

    5. Reenter all my contacts


    Given the frequency and recency of these cases, it seems too much to be a coincidence. And given that this issue has occurred on multiple carriers, it leads me to believe this was trigged by something native to apple


    I don't know about you guys, but none of the above solutions are acceptable since I don't use gmail, iCloud to backup and the last backup on iTunes was a year ago. I don't have the time or energy to manually restore all my contacts either. A contact list is paramount to functioning in this day and age. If this crash indeed originated from apple (which seems like the case), the company needs to be held accountable to its customers


    Apple, if you're reading this: listen, find out what happened, and make it right to your customers

  • marathongrl18 Level 1 Level 1 (0 points)

    I had the same thing happen last night.  I went to bed and it was working fine.  No crazy updating.  I believe I got a fb message around 1 am and at 2 am when I woke up my phone kept crashing.  I turned it back on and when I did ALL MY CONTACTS WERE GONE.  I don't use iCloud or Mobile Me and my last backup was December 2011.  I am freaking out.  How can I get my contacts back?????


    Not seeing any hope and it happened to all of us within the last week!!!

  • laurath22 Level 1 Level 1 (0 points)

    The same thing happened to me about an hour ago!  My laptop stopped broke before Christmas so I haven't been able to update, back up or anything that has been suggested to resolve the problem.  I read the mention of icloud so went into my icloud on my phone and it told me my password was incorrect and to sign in again (I was recently asked on itunes change my password) so I entered my new password and icloud logged on, I went to my contacts and my phone started loaded them up.  You could try that, hope it works for you too.

  • rgruet Level 1 Level 1 (0 points)

    Hey Apple, Are you reading this thread? Looks clear that from the beginning of February until this very date, March 1st 2013, tons of iPhone contact lists have suddenly disappeared. Happened to me today.


    I plan to continue to use apple everything over anything PC, but this is a pretty lame thing to happen to so many people without any explanation. Y'all might want to send out a statement explaning what's going on.



  • shandilier221 Level 1 Level 1 (0 points)

    Make that another one. Last week this happened to me. Text msgs crashed, restarted, then all contacts gone! Luckily, I had recently backed up my phone on iTunes but it didn't matter. I restored it, my contacts came back, and then it just happened all over again!! I've done this 4 times now. I am at a loss and CANNOT believe apple has not addressed this issue with everyone!!!



  • photogirl8128 Level 1 Level 1 (0 points)

    Just happened to me too. Apparently the default the Apple software chose when configuring synching with my PC was to not synch contacts. Fortunately, Verizon's backup app was able to restore a number of my contacts (but for some reason not all?). If you have a Verizon iPhone and have an app called Backup Assist and lost all your contacts, I guess you could try using Backup Assist if you don't have anything better to try.

  • erieapple Level 1 Level 1 (0 points)

    Get a Samsung and tell everybody else that you are dumping Apple.

    That might get Apple to stop ignoring us.

  • Live_Sound_Engineer Level 1 Level 1 (0 points)

    I experienced the same thing tuyeda did last night (March 1st 2013) around 10pm. Verizon's Backup Assistant didn't help in restoring the phone's contacts. iTunes experienced an error on syncing the phone but on the third try all my contacts were restored. Several hours before I had an App update for the following: Flow Free, onTime, Yelp, and Dropbox


    iPhone 4S 16G
    Version 5.1.1


    I will come back and reply if I experience another loss or further symptoms.

  • Steve Kokoska Level 1 Level 1 (25 points)

    Seeing as most of us have an iPhone 4 or 4s and are running 5.1.1, one of us needs to update to 6.1.2 to see if it solves the Contacts issue

  • Marfach Level 1 Level 1 (0 points)

    Just happened to my iPhone 4 running 5.1.1 this morning. I noticed earlier in the week that everytime I tried to go into settings, it kept jumping back to the home screen. A reboot of the phone sorted it so I didn't think anymore of it. This morning, one moment my contacts were there, the next, gone.


    It's very strange that it is happening to so many people.

  • kojokylea Level 1 Level 1 (0 points)

    This just happened to me and I solved it by going to settings > iCloud > Account


    For some reason it said my password was invalid although I have not changed by password in months.  I re-entered my password on the account page and it reloaded all my contacts back in.  Hope this helps!

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