2 Replies Latest reply: Jul 14, 2013 3:08 PM by AA2blu
Alexis Shay Poole Level 1 Level 1 (0 points)

Needing to know, how to change sercurity questions!!


iPhone 4S, iOS 6.1
  • Niel Level 10 Level 10 (275,300 points)

    Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.

     

    (76095)

  • AA2blu Level 1 Level 1 (0 points)

    I forgot my security answers too! i went to:

     

    support (located at the top right corner of your screen next to the search bar)

    itunes (click on the iTunes icon)

    contact itunes support (the blue link under the picture of the people)

    account management (click on it)

    forgotten apple id security questions

     

    note:

    there may be a few more steps but you should easily firgure it out

     

    they should give you a case number and call you as soon as you see your case number

     

    when they call, wait for the option that allows you to talk to a real person (not a computer)

    tell them why you called and that you would like to reset your security questions.

    they should tell you what to do from there.

     

    They were very friendly and helpful!

    And they didnt ask for a rescue email!