Skip navigation

HT2727: iTunes Store: See your purchase history and web order numbers

Learn about iTunes Store: See your purchase history and web order numbers

HT2727 I need to know how to change sercurity questions

167 Views 2 Replies Latest reply: Jul 14, 2013 3:08 PM by AA2blu RSS
Alexis Shay Poole Calculating status...
Currently Being Moderated
Feb 4, 2013 5:08 PM

Needing to know, how to change sercurity questions!!

iPhone 4S, iOS 6.1
  • Niel Level 10 Level 10 (234,460 points)

    Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason, contact the iTunes Store staff via the link in that article.

     

    (76095)

  • AA2blu Calculating status...

    I forgot my security answers too! i went to:

     

    support (located at the top right corner of your screen next to the search bar)

    itunes (click on the iTunes icon)

    contact itunes support (the blue link under the picture of the people)

    account management (click on it)

    forgotten apple id security questions

     

    note:

    there may be a few more steps but you should easily firgure it out

     

    they should give you a case number and call you as soon as you see your case number

     

    when they call, wait for the option that allows you to talk to a real person (not a computer)

    tell them why you called and that you would like to reset your security questions.

    they should tell you what to do from there.

     

    They were very friendly and helpful!

    And they didnt ask for a rescue email!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.