iTunes 11 Backup problem

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Level 1

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iTunes 11 Backup problem

I was trying to update my iPhone 4s to the latest version(6.1), so I had to also update my iTunes to the latest(11.0.1.12). After updating itunes i tried to update my iphone, but when it was pluged in it couldn't update becaus i got a backup problem and i can't update my iphone. This is the error message i got:

"itunes could not backup iphone because the backup session failed"

Everytime i try to update itunes i have a different backup problem. Every help is appreciated.

iPhone 4S, iOS 5.0.1, windows xp

Posted on Feb 4, 2013 6:47 PM

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Answer 1

Feb 4, 2013 7:48 PM in response to herald0

Is your iPhone functional right now? Or is it blank, locked up or showing an iTunes graphic?

If it is functional try this:

Disconnect your iDevice

Reset your iDevice (no data or settings are lost)

Hold the sleep/wake button at the top right of the device and the home button at the bottom center of the face at the same time.

Hold both until you see the screen go black. In some cases, you may need to keep holding them even after the red power off slider appears. If it does, just keep holding it.

Wait until the white Apple logo appears and release both buttons.

Restart your computer (do not run iTunes after it reboots)

Plug in your iDevice to your computer using correct USB cable

You should here that Windows bong, bong sound.

Start iTunes if it has not already started automatically.

Now try a manual backup.

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Answer 2

herald0 Author

Level 1

1 points

Feb 5, 2013 6:34 AM in response to Jim Erlach

Yes, it is functional. I tried doing what you said, but nothing has changed. I think this is something more complex than just reset. Do you think i could solve it by updating my iphone to the latest version on the phone? Anyway, thank you for your help.

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Answer 3

herald0 Author

Level 1

1 points

Feb 8, 2013 3:23 PM in response to herald0

Solved

I backed my iphone up on another computer, save the backup files in a flesh drive and copied them on my computer. The error message is still there, but now I can sync my phone again.

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