5 Replies Latest reply: Sep 5, 2013 3:26 AM by Anthony De Souza
tufelhundin Level 1 (0 points)

error getting file security: C:\programdata\apple\installercache\Apple Software Update\Getlasterror: 5


Anyone else getting this? Help me. I can't get iTunes version anyofthem to install on my Windows 7, 64-bit... help me...



iTunes 10.????, Windows 7
  • Jim Erlach Level 2 (360 points)

    Try right clicking the iTunes install file and choose "Run as administrator".

    If that option is not available, log in as an administrator and install iTunes.

  • tufelhundin Level 1 (0 points)

    Okay, Jim. I tried the "run as administrator" option. It gave the same type of error, only difference being that "Apple Software Update" is replaced by "Apple Application Support 2.1.9". As for the other option, the account I am working in is the only account. It is the administrator account. They were both great ideas. Thanks for taking a stab at it. I am figuring out what doesn't work and that is better than nothing at all.




  • polydorus Level 6 (11,960 points)

    I am not sure, but I think it is worth trying to fix with the Microsft Installer cleanup utility.


    Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.


    Google  msicuu2.exe download


    mydigitallife or MajorGeeks in the above search have a copy of version 3


    Check for malware before installing it.


    Download a fresh copy of iTunes




    Save the file on your PC.


    Now use the following method to remove iTunes and its components:




    Vista/Windows 7



    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.


    Restart your PC.


    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)


    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.


    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.


    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers


    restart your PC and try installing iTunes


    If you want Quicktime you can download it here


  • guitarbodydotnet Level 1 (0 points)

    This is a latter response. I was unable to update from iTunes 11.20  to 11.4. Kept getting error unable to get file security. And then it named tie folder and file. I went to the folder it named. Shared that folder. Also Read only was clicked and I unclicked that. It installed fine. Same issue with Quicktimes. This is in Windows 8 Pro


    Yep, I had not tried sharing the folders in quicktime but yes infact it worked. Dont know how or why itunes was able to install originally and what changed but sharing the Program Data folder did the trick. Anyone know if sharing the Program Data folder causes me a security issue?


    Message was edited by: guitarbodydotnet

  • Anthony De Souza Level 1 (0 points)

    I had this problem on my Windows 7 Professional/64bit PC.
    I was desperately trying to uninstall a broken version of Safari to install a version.
    It kept getting to the end, reporting a problem then rolling back!


    I searched for "Microsft Installer cleanup utility" (thanks Polydorus) but Microsoft now instructs you to use their Fixit utility - follow link below




    Fix problems with programs that can't be installed or uninstalled


    Automatically repair program installation issues that installing or removing program fails because of corrupted registry keys or blocked installation. Find other automated solutions



    What it fixes...


    • Removes bad registry key on 64 bit operating systems.
    • Windows registry keys that control the upgrade (patching) data that become corrupted.
    • Resolves problems that prevent new programs from being installed.
    • Resolves problems that prevent programs from being completely uninstalled and blocking new installations and updates.
    • Use this troubleshooter for an uninstall only if the program fails to uninstall using the windows add/remove programs feature.