Itunes would not connect to the internet I put an exception in windows firewall, i tried running as an administrator but nothing works. What shall I do
How can I resolve itunes not connecting to the itunes store? The diagnosis result is as follows
Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
LENOVO 74695HG
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00C0B9080B1E23C0
Current user is not an administrator.
The current local date and time is 2013-02-05 15:48:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
The drive F: WD Virtual CD 070A Rev 2018 is a USB 2 device.
iPodService 11.0.1.12 is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {3ED4FAC2-2C54-479D-BB3C-907A69E63B06}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 03:00:00 1970
Lease Expires: Thu Jan 01 03:00:00 1970
DNS Servers:
Adapter Name: {85447654-69E9-4D0B-B1ED-8A0C3199B7EE}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 03:00:00 1970
Lease Expires: Thu Jan 01 03:00:00 1970
DNS Servers:
Adapter Name: {2FCD94FC-C6D4-460B-8CD0-7E2A49E59813}
Description: Intel(R) WiFi Link 5300 AGN
IP Address: 192.168.100.113
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.100.1
DHCP Enabled: Yes
DHCP Server: 192.168.100.1
Lease Obtained: Tue Feb 05 14:51:11 2013
Lease Expires: Wed Feb 06 14:51:11 2013
DNS Servers: 213.55.96.148
213.55.96.166
Adapter Name: {F5F04634-4C18-43C2-A969-40669C1874F8}
Description: Intel(R) 82567LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 10.16.85.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 03:00:00 1970
Lease Expires: Thu Jan 01 03:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-02 12:24:56.
Thank You for the support.
iPad 2, iOS 6.1