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Everything works on our new iMac with one exception. We can receive e-mail but not send. I was wondering if there was a way to troubleshoot around this.
iMac (21.5-inch, Late 2012), iOS 6.1
It typically means your SMTP server settings are incorrect. You need to talk to your ISP and find out what the appropriate settings are for your SMTP server.
What to do totally depends on what mail service you're using, etc. SMTP can be tricky as many ISPs block outbound SMTP if you don't use the right server addresses (to control spam).
Thanks for the quick feedback. We use comcast as our ISP and e-mail. Would easiest thing be to just call their techincal support and have them help us.
The support folks generally aren't that good. You could start here:
http://customer.comcast.com/help-and-support/internet/email-client-programs-with -xfinity-email
I have Comcast but I use iCloud for email so I send through those.
Thank You. I will try that and see if it works. Many thanks
I think we ended up causing more issues. Now she cannot send nor receive on her iMac or iPhone. We have the server numbers from Comcast. For a breif time, my wife was able to send and receive and then something happened.
When I looked at the issue, the POP Server and iCloud were working. It was the SMTP that was not able to connect.
Any thoughts on how we need to start over to get it working again? What is best way to start from the beginning?
Just to make sure I and anyone else reading this thread understand the problem, you have POP and iCloud accounts that can send and receive?
Is the only remaining problem the SMTP account?
I would try deleting the SMPT account and then setting it up again.
I had the same problem and here is how I fixed it.
I had traveled out of town (away from my ISP) and just now found out that when I travel away from my ISP I need to do the following:
Go to mail preferences, click on accounts, go to outgoing mail service and click on that and edit the smtp server and click on the advanced tab. Click on use custom port and put in 587. Under authentication click on password. Now this should work the mail sending when you are away from your area (mine is roadrunner).
Now, if you are home, you should do the above, but in the custom port put 25 and under authentication click on none.
This fixed my problem. Hope it helps you.
I can receive e-mail on my new iMac but cannot send. What might the issue be?
