6 Replies Latest reply: Feb 6, 2013 6:41 AM by Jim Erlach
JPButtigieg Level 1 Level 1

I am trying to install itunes but the installer is not going beyond the "Installing Apple application support" stage,


iPad 2
  • fromsouth Level 5 Level 5
    expertise.icloud
    iCloud

    Your ipad I am sure is very user friendly. Your windows however stop installation. Most of those problems do come from security software conflicts. Disable your friendly security software, and try again.

  • Jim Erlach Level 2 Level 2

    Do you have any of these programs installed?

     

    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support

     

    I had the trouble that if an old #4 or #5 was installed, a full iTunes install did not work.

     

    If you have any of the above installed, try this,

     

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

    http://support.apple.com/kb/HT1923

  • JPButtigieg Level 1 Level 1

    I already stopped Windows Defender and Windows Firewall but it has not helped the situation. I am actually considering formatting my laptop, but am not very willing to at the moment.

  • JPButtigieg Level 1 Level 1

    I checked my installed programs in Control Panel and I have noen of the mentioned programs installed.

  • fromsouth Level 5 Level 5
    expertise.icloud
    iCloud

    Windows defender or firewall is not usually a problem. Something stronger is. None of us would know - since we are not looking at your  pc.

  • Jim Erlach Level 2 Level 2

    So you likely have another program blocking the scripted Apple installer.

    You might try a manual install.

    The instructions below I've done with Windows 7 64 bit.

     

    After downloading the latest version of iTunes from Apple, extract the files in “iTunes64Setup.exe”

    (If you have never done this, you may need to download a program such as WinRAR [64 bit].)

     

    Manually run each install file in the following order.

     

    AppleApplicationSupport.msi

    Bonjour64.msi

    AppleMobileDeviceSupport64.msi

    AppleSoftwareUpdate.msi

    iTunes64.msi

     

    If there are any errors, stop, and write back with the results.