3 Replies Latest reply: Feb 5, 2013 1:46 PM by varjak paw
Mdlc31186 Level 1 (0 points)

I'm not sure when but my son might of tried to upgrade without knowing and now I can't download any more apps until I pay for that one but I don't want it so how can I change it and start downloading apps again?


iPad, iOS 4.3
  • varjak paw Level 10 (169,827 points)

    First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned). If they refuse, you'll have to provide some sort of payment method to clear the amount you owe. Until you do, you will not be able to download anything further.

     

    Good luck.

  • Mdlc31186 Level 1 (0 points)

    Thank you sooo much this really helped me I am new to this I pad stuff and still learning as I go :)

  • varjak paw Level 10 (169,827 points)

    Happy to have been of help. Cheers.