I am having trouble locating one of my devices (iPhone 5) with the App. Troubling symptoms: I am able to locate it he device sometimes however at other times I receive the gray dot next to the device in the app but I know it is turned on, location services is enabled, etc.
I can locate the device but only if I am currently using the phone or sending/receiving a text message! Other than that I get the gray dot indicating it is offline or not connected to the data network. What's the deal? Thoughts? Suggestions?