7 Replies Latest reply: Feb 6, 2013 10:55 AM by Winston Churchill
Patufa Level 1 Level 1 (0 points)

Hello!

Yesterday I changed the passwort for my Apple ID.

I can connect to iCloud.com, but on my Mac Book I write the Passwort and it never connects and there is no error notification.

 

Whats is wrong?

 

Thanks for your help.


MacBook Pro, OS X Mountain Lion (10.8.2)
  • Winston Churchill Level 10 Level 10 (85,565 points)

    Have you verified your password change.

  • Patufa Level 1 Level 1 (0 points)

    where doe I verify it? In appleid.com it is verified.

     

    All services are ok. I can acess the icloud web, but my mac does not connect to the server.

    It does not say that the passwort is wrong, it stays in the window with the wheel steering (not the colored wheel, the one whith black sticks) like it is connecting, but never connects.

  • Winston Churchill Level 10 Level 10 (85,565 points)

    Your changes are verified by email. If it says verified at myAppleID.com, then it is verified.

     

    it stays in the window with the wheel steering (not the colored wheel, the one whith black sticks) like it is connecting, but never connects.

    Is this in system preferences.

  • Patufa Level 1 Level 1 (0 points)

    Yes.

  • Winston Churchill Level 10 Level 10 (85,565 points)

    What have you tried so far, have you restarted and tried again.

  • Patufa Level 1 Level 1 (0 points)

    Yes I tried that.

  • Winston Churchill Level 10 Level 10 (85,565 points)

    You might try the following.

     

    You may be able to skip the first few steps and go straight to #5.

     

     

    1. Sign out of your account


    (If you are unable to do this because System Preferences has frozen, Force Quit System Preferences and try again)


    2. When prompted, opt to delete, contacts, calendars etc from your Mac.


    (You are only deleting this data from your Mac, not from iCloud, the data will be reinstated when you log back in. If you need to check that the data is in iCloud before deleting it go to iCloud.com and check each section for data)


    3. Having logged out, check that the iCloud accounts along with their data have disappeared from the Mail, Address Book and iCal Applications.


    (If necessary, delete the iCloud accounts from each of these application separately from each Applications Preferences)


    4. At this point it may be worth trying to log into iCloud from the System Preferences iCloud settings again, if this works, all well and good, if it doesn't continue to step 5.


    5. Open your User Library folder in the Finder. (When in the Finder, go to the Go menu, hold down the option key (alt) and choose Library when it appears in the Go menu)


    6. Navigate to Library > Application Support > iCloud and drag the iCloud folder to your desktop. (This action only copies the folder and will provide you with a back up)


    7. Select the iCloud folder again in Library > Application Support and drag it to the trash, enter your administrators password when prompted.

     

    8. Restart your computer.


    9. You should now be able to enter your ID and Password in system Preferences > iCloud and log into your account. Check the services you wish to use and once you are satisfied it's working as it should, trash the iCloud folder you copied to your desktop earlier.