5 Replies Latest reply: Feb 7, 2013 12:09 PM by Matthias Schulz
Lyssa Level 6 Level 6 (17,505 points)

Hey everyone -

 

Any thoughts as to why I'm seeing a white screen (no video) and audio when streaming a .mov file from a website?

 

The computer in question has Quicktime 7.7.2, plugin is enabled and is running Windows XP SP3.

 

I've tried removing and reinstalling Quicktime, upgrading to 7.7.3 and downgrading to 7.7.1 - no change.

 

The issue persists using Firefox, IE 8 and Chrome.

 

I can play the video fine on my MacBook Pro (running Lion) and on another Windows workstation - different PC model but everything else is the same.

 

Any troubleshooting suggestions would be fabulous.

 

~Lyssa


MacBook, Mac OS X (10.7.2), 2GHz, 4GB RAM, 500GB hard drive