5 Replies Latest reply: Feb 7, 2013 12:09 PM by Matthias Schulz
Lyssa Level 6 Level 6 (17,605 points)

Hey everyone -


Any thoughts as to why I'm seeing a white screen (no video) and audio when streaming a .mov file from a website?


The computer in question has Quicktime 7.7.2, plugin is enabled and is running Windows XP SP3.


I've tried removing and reinstalling Quicktime, upgrading to 7.7.3 and downgrading to 7.7.1 - no change.


The issue persists using Firefox, IE 8 and Chrome.


I can play the video fine on my MacBook Pro (running Lion) and on another Windows workstation - different PC model but everything else is the same.


Any troubleshooting suggestions would be fabulous.



MacBook, Mac OS X (10.7.2), 2GHz, 4GB RAM, 500GB hard drive