When attempting to run several different model Apple iPhone devices through iTunes, I keep encountering the attached screenshot. What does this mean? I cannot choose a carrier and the devices will not go past this message screen. Can anyone provide any insight into what may be occurring here? My guess is that these are unlocked phones. But, I *have* to be sure, its my job. Thanks in advance for any info.
If you cannot follow the process on the iPhone as described then my guess would be that they are locked phones and the carrier they are locked to isn't available where you are. Have the phones got SIMs in them? If not that might explain why you are not able to select a carrier.
tt2
I suspect a better way for them to ask this question would be "who are you paying for service?" or "who's sim card is in your phone?" or even "what carier is your phone locked to?"
hope this helps...
Fredy
I am in the US. I have tried SIMS for all 4 majors here: Sprint, ATT, Verizon & T-Mobile. I get the same message every time. I have no idea what carrier these units could be locked to, as I got them as they are. I am attempting to ensure that they are clear of user data. However I cannot get in.
Hmm. So these are second hand devices? I would have thought anyone supplying used/reconditioned units to business would have them ready to go...
tt2
None of these phones are active (as far as I can tell), they are secondhand. I keep seeing this message on quite a few iPhones when attempting to run through iTunes.
I would be the supplier so to speak.
So you're buying and reselling second-hand iPhones? Perhaps one of the options in settings will give a clue as to which carrier/network the device expects to connect to. Mine worked out of the box so I've never had to give it any thought.
tt2
My job is to make sure devices are clear of user data. Yes, 99% of ours are used. If I could get into these units I could check carrier and such, but cannot get past activation at this point. I am hoping someone in the know or someone else with a similar problem has some insight into this. I have to make a determination as to whether or not these units are data cleared for production purposes. I don't want to make a company wide decision without a LOT more info or being able to get into them and see that they are indeed clear. Its a fairly young industry. Sometimes blazing trails really burns. 🙂
Thank you very much for your input.
Everyone 🙂
Don't know that it helps much, but on my iPhone 3GS I can read the Serial and IMEI numbers from the SIM card holder. Perhaps there is a service that can provide more information from those.
tt2
Why does iTunes display Choose a Carrier but not allow it?
