HT201836: How to restart your Apple TV

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nursemandy

Q: unable to restart in the above way

I have read several articles but am unable to restart my Apple TV 2.

My nephew updated it for me I now have a black TV screen and when I attach it to my computer it is not recognised by ITunes

AppleTV 2

Posted on Feb 6, 2013 12:46 PM

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Q: unable to restart in the above way

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 6, 2013 3:11 PM in response to nursemandy
    Level 10 (104,453 points)
    Apple TV
    Feb 6, 2013 3:11 PM in response to nursemandy

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.