3 Replies Latest reply: Feb 6, 2013 6:25 PM by Blondiedc
Amber1276 Level 1 Level 1

I tried to sync music from iTunes to my iPhone and when I click on "on this phone" the songs are there, but they are greyed out and have a circle in front of them.  I can not click on those songs, delete or anything and when I eject the phone they are not on the phone.  I tried to re-add the songs and it says it can't add songs because they've already been added.  So HOW can I get the songs to actually ADD to my phone to where I can listen to them?  It's like they're stuck in Sync limbo or something!  Any help would be greatly appreciated.

iPhone 3GS
  • Melle123 Level 3 Level 3

    Delete the full iTunes libary. So not when you connect your iPhone. Just all the music in iTunes. Than, add it back. And now connect your iPhone > and Sync.

  • Ralph9430 Level 6 Level 6

    You sure got me confused and I'm not having a problem. Perhaps you could explain your answer a little more clearly and with more details. How does one delete their iTunes library off their computer then get it back? Do you really mean that?

  • Blondiedc Level 1 Level 1

    I am having the same problem. I have just tried this. Unplug iphone > open itunes > delete all music from itunes library > close itunes > re-open itunes > add music from original folder > plug in iphone > select songs > press sync > unplug iphone using eject button onscreen > checked phone .... still nothing in music folder on phone. On itunes the "On this iphone" tab the songs remain there but greyed out.