problem with uploading podcast to itunes store (different than the other question)

I sent the following email into Apple iTunes Store Customer Support:

Details:

I am trying to submit a podcast in the iTunes Store (Podcasts -> Submit a Podcast)

My xml file validates at feedvalidator.org

I can manually add my podcast to iTunes and all of the episodes load

on 2/6/13 and 2/7/13 when I clicked on submit (iTunes -> iTunes Store ->Podcasts -> Submit a Podcast) I got the following error:

"Couldn't locate hostname in your feed: webproxy-nk-11-ext"

This morning the feed gets submitted but within a minute or less I get the following email:

Dear podcast owner,

An error was encountered while trying to add your feed, [ http://hawkselectronics.com/podcasts/eh/ehap.xml ].

Please correct the error and submit your feed again. For additional information, please consult the podcast FAQ athttp://www.apple.com/itunes/podcasts/faq.html and technical specification at http://www.apple.com/itunes/podcasts/techspecs.html.

Sincerely,

The iTunes Store Team

I do not believe there is an error in the feed, but that there is an ongoing issue at Apple. (I am a former Apple Sales Rep and a 25+year Apple consultant, also an iOS developer). There is a Discussion at Apple Support Communities regarding this issue. It started on 2/6/2013 around 5 pm. Here is a link to the thread, it has had over 1,000 views already, so this is a wide spread issue!

https://discussions.apple.com/thread/4783672?start=0&tstart=0

Please help, I have clients asking why their podcasts have not been submitted yet.

Thanks

Mark Hawks

Hawks Electronics

I think we should all take the time to call the technical report number given to craigmoliver:

Apple Technical Support number:

1-800-275-2273

as well as submit to Apple Support by going to Apple.com, click on Support, click on iTunes, click on Contact Support (bottom left), click on Contact iTunes Store support, click on Other iTunes Store Topics, click on Questions about iTunes content (such as videos, music or podcasts), click on Continue, click on Email and fill out the form and click on Continue.

Not as painstaking as it sounds, I timed it after I wrote the instructions, just took 30 Seconds to get to the form.

I just posted mine with basically all the same information! Everyone else jump on the wagon and submit your error! You can use the same format as was done a few posts ago as that nicely outlines the whole problem and mentions this thread and just reformat it a bit to include your personal data.

Just got an email from an Apple Senior Advisor, I sent him the screenshots he asked for, the orignal problem is gone for me, but I am getting the error emails now.

Hello Mark,

My name is Michael and I'm a Senior Advisor with the iTunes Store and this request was escalated to me on your behalf. It is my understanding that you and several others are having issues with your Podcast not being submitted due to error "Couldn't locate hostname in your feed: webproxy-nk-11-ext" but your feed validates through "feedvalidator.org". Please know, I can appreciate your concerns to have this rectified and I'm happy to assist you today.

Mark, I would be more than willing to investigate this matter for you, as well as the others facing the same issue in the Apple discussion board you provided. In order for me to get this investigation started for you I will need you to provide me with the following images:

-Screenshot of your feed being validated through "feedvalidator.org" or any other Feed Validator.

- Screenshot of your Podcast being accepted when manually submitting.

- Screenshot of your computer's screen when you receive "Couldn't locate hostname in your feed: webproxy-nk-11-ext", as well as a copy of the email you received shortly after submitting your podcast, if you still have this email.

Thank you for your patience in this matter, as I can see this has been going on for quite a few days now and I look forward to your reply.

Have a great rest of the day, Mark.

Sincerely,

Michael

Senior Advisor

iTunes Store/Mac App Store Customer Support

It FINALLY WORKS! I was on the phone with Apple Tech Support and decided to try again and it worked!

I've been checking this thread all day and have talked to four different people at Apple. Finally, it worked for me too. Glory days!

Hmm, now an another problem here:

Dang, I'm still getting the message that there was an error with my feed.

Lenoxs - the '11111' error can sometimes be got round by using the alternative URL:

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/publishPodcast

Sometimes.

Same here.

People. please don't post an "IT WORKS" entry until you wait a few minutes to make sure you don't get the same "An error was encountered while trying to add your feed" email that I've gotten twice now almost immediately after the submit works.

Even that isn't proof until some gets their podcast accepted, which may take 2-3 days or even longer given that there will be a big backlog building up.

I was able to submit and got a confirmation EMAIL message from apple for the first time. So my new assumption is that they have fixed it.

filbert66 wrote:

Even that isn't proof until some gets their podcast accepted, which may take 2-3 days or even longer given that there will be a big backlog building up.

Even under normal circumstances it can take a couple of weeks, so please people don't panic if you don't get an acceptance quickly.

Roger, tried your link and this time I got a positive-sounding email:

"Your podcast feed, was successfully added and is now under review. "

Crossing my fingers...

filbert66 wrote:

Roger, tried your link and this time I got a positive-sounding email:

"Your podcast feed, was successfully added and is now under review. "

Crossing my fingers...

Excellent - it'll probably be a bit of time before they can handle all the submissions but you should be well on your way.