1 Reply Latest reply: Feb 7, 2013 7:39 AM by Roy Miller
eston j Level 1 Level 1 (0 points)

Why wont Turbo Tax 2012 run on my Intel Mac running OS10.6.8?

 

My Mac:

   Intel Core Duo

   OS 10.6.8

   2GHz processor

 

Box and online specs indicate it should work but it does not...

Can Anyone help...


MacBook Pro, Mac OS X (10.6.8)
  • Roy Miller Level 1 Level 1 (30 points)

    Hi eston,

     

    well, the bad news for you is that the specs do indicate that it will not run on your computer.

     

    Why, you ask.

     

    If you look at the TurboTax 2012 specs for Mac, it states that for Mac OS X 10.6.8, one needs to run 64-bit.

     

    from Intuit site, TurboTax Deluxe 2012 computer requirements  (http://turbotax.intuit.com/personal-taxes/cd-download/deluxe.jsp):

    • Processor:
      • Intel-based Processor
    • Operating System:
      • Mac OS X v10.6.8 or later
      • Mac OS X v10.7.5 or later
      • Mac OS X v10.8.0 or later
      Note: 64-bit required for Mac OS 10.6.8

     

    the "64-bit required" link takes one to the Apple kb page....

     

    My Mac:

       Intel Core Duo

       OS 10.6.8

       2GHz processor

     

    your spec list above states that you have an Intel Core Duo.  The Apple kb article (http://support.apple.com/kb/HT3696)  shows a list of which processors are 64-bit and which are 32-bit.  Unfortunately for you, the Intel Core Duo is 32-bit.  This is why TurboTax 2012 will not run on this computer.

     

    The next processor, Intel Core 2 Duo, is 64-bit, as are the later Xeon and "i" series.

     

    cheers, and good luck,

    Roy