1 Reply Latest reply: Feb 7, 2013 5:39 AM by lllaass
pitiju Level 1 (0 points)

I have a HP laptop running Win7 x64.  First time connecting iTouch to this PC. (My previous Windows Vista 32-bit works fine with this device)  After having some issues initially with getting iTunes to locate this device, I followed the recommendation by Apple  http://www.apple.com/support/ipodtouch/assistant/itunes/#section_7.   without much success.


The Apple USB driver seems to install fine - no error message on the Device Manager under USB controllers.  I also followed a recommendation by this forum by deleting the USB driver, and get it to reinstall again.  This time the driver fails to load and showed in 'Other devices' with this message  - Apple Mobile Device (Recovery Mode).


Also when I plugged the device to the USB cable, the device screen shows a USB connecting iTunes logo.


I am at a lost of what to do next.  Appreciate any help. 




iPod touch, Windows 7