5 Replies Latest reply: Feb 8, 2013 7:51 AM by RichB
briggo Level 1 Level 1

In order to test Apple Configurator deployment of VPP purchased apps to iPads, I've purchased a single copy of an app from the VPP Store using my Apple Facilitator account. I've downloaded the redemption code spreadsheet and used the single code it contains to download the app via iTunes to a Mac using a different Apple account. I've then quit from iTunes and added the app to Apple Configurator on the same Mac by browsing to the appropriate iTunes folder. After importing the redemption code spreadsheet to Apple Configurator I see, as expected, that I have 1 available copy of the app to deploy. However, when I try and deploy the app on a single supervised iPad, I get an "App not authorized" error from Apple Configurator. I can install free apps without a problem. I've read in a similar Configurator posting that I need to ensure that Apple Configurator is connected to the same account I used for the iTunes download via Apple Configurator Preferences, but the Preferences menu contains no reference to Apple Account settings.


Apple Configurator 1.2.1, Mac OS X (10.7.5)
  • RichB Level 4 Level 4

    Most likely you have not gone to the iTunes "Store" menu and selected "Authorize this computer..." The AppleID used to downlaod the app needs this extra step to be able to distribute apps with Configurator. Up to 5 computers can be authorized.

  • briggo Level 1 Level 1

    No, I have checked that the Mac is authorized in iTunes on several occasions. Whenever I go to "Authorize this computer" iTunes returns "This computer is already authorized".

  • briggo Level 1 Level 1

    I now see that there are several other reports that the last code of a VPP purchase can't be distributed by Configurator. This is exactly my problem, since I have only purchased 1 code. I can't see a solution in the other posts, so this looks like a Configurator bug to me.

  • RichB Level 4 Level 4

    Ok then are any of the apps in Configurator downloaded with a different AppleID? Only one AppleID can distribute apps at a time so different local Mac accounts have to be created for each AppleID.

  • RichB Level 4 Level 4

    When things are working you get the code back as available to install, even though it was used for the download. You can contact Enterprise support to get redeemed codes back if that isn't working.