HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates
harold.valentine
Level 1 (0 points)

Q: My Apple TV stopped preparing update about 1/4 of the way into the update. The system says do not unplug your Apple TV while updating. I have waited 24 hours... No change. What do I do?

My Apple TV stopped preparing update about 1/4 of the way into the update. The system says do not unplug your Apple TV while updating. I have waited 24 hours... No change. What do I do?

iPod touch, Windows 7

Posted on Feb 7, 2013 4:44 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,521 points)
Apple TV
A:

You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:

 

Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

 

  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
  2. Connect the micro USB cable to the Apple TV and to your computer.
  3. Reconnect the power cable (only for Apple TV 3)
  4. Open iTunes.
  5. Select your Apple TV in the Devices list, and then click Restore.

 

On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

Posted on Feb 7, 2013 4:46 AM

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harold.valentine

Q: My Apple TV stopped preparing update about 1/4 of the way into the update. The system says do not unplug your Apple TV while updat ... more

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  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Feb 7, 2013 4:46 AM in response to harold.valentine
    Level 10 (104,521 points)
    Apple TV
    Feb 7, 2013 4:46 AM in response to harold.valentine

    You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:

     

    Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    On the other hand you may be able to simply start the update again. If however the update continues to fail, you should try the restore routine above.

  • by harold.valentine,

    harold.valentine harold.valentine Feb 8, 2013 11:10 AM in response to harold.valentine
    Level 1 (0 points)
    Feb 8, 2013 11:10 AM in response to harold.valentine

    I restarted the download from:

     

    Settings

    - General

      * Software Update and everything worked perfectly.

     

    Many thanks for your help. :0)