Unable to reach anyone to report a fraudulent App
I recently had a case where a free app had managed to sneak in charges of £99.99 for no content of any worth. Whilst in-app purchases are able to be turned off they are not by default. Apple's 15 minute rule on the password re-athentication means inadvertent purchasing of dubious content can occur. Whilst the app store refunded the amount (or would of if I had not cancelled my credit card) they refuse to deal with a complain about the quality or lack thereof of content. I usually check things, but my kids managed to get me to install this and it looked hamrless enough. It turns out it is a par tof a suite of rip off applications all charging huge sums for nothing at all in game. The app in question was Mustang Tuning Crash. It does not seem that it was a mistake as there are more than one of these tiny not very good game apps targetted at kids under the same developer ID.
My most recent response from the app store was this.
The suggestion was to not to talj to them but try and fill in a comments form. Something that does not seem to have the relevant sections to report such transgressions.
Hello Ian,
It's Nadia here again. I see that you believe that is issue to too major and providing feedback will not correctly address this issue. I can definitely relate to your concern as you believe this particular app is a scam and would like to report this issue.
Ian, as an advisor to the iTunes store, I cannot comment on the functionality of the in app feature for that app. Each application is built in with a possibility of upgrading and or purchasing upgrades to certain apps and games. As for this being a scam, please note that this has always been a feature and this is a feature you can turn off on your device. I would also ask that you submit feedback via the link I provided earlier. Rest assured that all submission are review our feedback link is the best avenue for your concerns to be addressed.
To turn off In App features on your devices, please follow these steps:
1) Tap Settings on your device's home screen.
2) Tap General.
3) Tap Restrictions.
4) If necessary, tap Enable Restrictions and enter a passcode. This passcode will prevent restrictions from being disabled without your permission.
5) Scroll down to the Allowed Content section. Switch the In-App Purchases option to OFF. Enter your Restrictions passcode if prompted.
Ian I am sorry but I need to let you know that we've provided as much information as we can about this issue. Please note that Apple now considers this matter clearly addressed, and future replies requesting information beyond what we have clarified will not be responded to. Thank you for understanding
Sincerely,
Nadia
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/
Thank you for allowing me the opportunity to assist you.
I have been publishing this amazing lack of customer support from Apple should anyone have a similar problem http://www.feedingedge.co.uk/blog/2013/01/22/in-app-purchase-scam-mustang-tuning -crash/
Is there a path to the app store approval people as I am sure this app should not be doing what it is doing and cannot see how it could have passed approvals.
iPad 2 Wi-Fi