edmondsjm
Level 1 (1 points)

Q: AST Gateway Manager Server not available

I have installed the latest AST (new install, not an upgrade) without any issues.  The Gateway Manager, however, is unable to connect to the server.  The ADR Server URL was pre-populated and is https://adr.apple.com/services/ws/capture.  After entering in my information and clicking save, the Authentication Status goes from Authenticating to Server Not Available, and I get a giant red bar across the screen saying ADR Server Not Available.

 

The computer is running Mountain Lion Server with all of the latest patches.  The machine is online.  I can browse to any website I want.  I can't figure out why it can't contact the ADR Server.  Does anyone have any ideas?

Apple Service Toolkit, OS X Server

Posted on Feb 7, 2013 8:09 AM

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edmondsjm

Q: AST Gateway Manager Server not available

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  • by ecrow,

    ecrow ecrow Feb 26, 2013 6:23 AM in response to edmondsjm
    Level 1 (0 points)
    Feb 26, 2013 6:23 AM in response to edmondsjm

    I pulled all of my images and AST installation files off and did a fresh, clean install of newly downloaded AST 1.5.2 and it seemed to fix the problem. I'm not sure if this is just a coincidence or not but it's worth a shot.

  • by Russ.B,

    Russ.B Russ.B Jun 11, 2014 11:46 AM in response to edmondsjm
    Level 1 (4 points)
    Jun 11, 2014 11:46 AM in response to edmondsjm

    I realize this is an older thread, but I happened upon it when searching for an answer. I noticed that my MRI results weren't getting uploaded to Apple.  I also had the giant red bar across the screen saying ADR Server Not Available.

     

    My problem was that I had updated my password for GSX recently and had not put the new password into the settings of the dianostic Gateway.  As soon as I updated the password I was able to authenticate and my problems dissapeared.