AST Gateway Manager Server not available

Question

Level 1

7 points

AST Gateway Manager Server not available

I have installed the latest AST (new install, not an upgrade) without any issues. The Gateway Manager, however, is unable to connect to the server. The ADR Server URL was pre-populated and is https://adr.apple.com/services/ws/capture. After entering in my information and clicking save, the Authentication Status goes from Authenticating to Server Not Available, and I get a giant red bar across the screen saying ADR Server Not Available.

The computer is running Mountain Lion Server with all of the latest patches. The machine is online. I can browse to any website I want. I can't figure out why it can't contact the ADR Server. Does anyone have any ideas?

Apple Service Toolkit-OTHER, OS X Server

Posted on Feb 7, 2013 8:08 AM

Reply

Answer 1

ecrow

Level 1

0 points

Feb 26, 2013 6:23 AM in response to edmondsjm

I pulled all of my images and AST installation files off and did a fresh, clean install of newly downloaded AST 1.5.2 and it seemed to fix the problem. I'm not sure if this is just a coincidence or not but it's worth a shot.

Reply

Answer 2

Russ.B

Level 1

4 points

Jun 11, 2014 11:46 AM in response to edmondsjm

I realize this is an older thread, but I happened upon it when searching for an answer. I noticed that my MRI results weren't getting uploaded to Apple. I also had the giant red bar across the screen saying ADR Server Not Available.

My problem was that I had updated my password for GSX recently and had not put the new password into the settings of the dianostic Gateway. As soon as I updated the password I was able to authenticate and my problems dissapeared.

Reply